“…Many people were reluctant to go to public health facilities as they experienced complex administrative procedures, one-sided communication style of health professionals, and long waiting times [28,29,35,40,41,67]. Thus, many people choose to go to private health providers [22,33,36,51,59,65,67]. Further reasons driving the choice of private providers include perceived quality of provider, availability of brand name medicines, and short waiting times [36,59,66,67].…”