Healthcare providers’ narratives about interactionally troubling patient exchanges: Accounting for and against an active patient role
Elina Weiste,
Melisa Stevanovic,
Nanette Ranta
et al.
Abstract:The current trend in healthcare is to actively involve patients in their own treatment; however, in practice, healthcare providers may adhere to paternalistic views, which may not align with ideals related to patient involvement. This tension may become visible when providers talk about service encounters that they experienced as being interactionally troubling. In this empirical qualitative study, we utilize Bamberg’s narrative positioning analysis to explore how healthcare providers construct patients’ roles… Show more
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