“…The communication between patient and provider and the quality of their relationship were described in multiple reviews as impacting patients' selfmanagement behaviour. 27,28,32,34,36,43,47,48,50,54,[58][59][60] Both can be influenced, amongst others, by a provider's communication skills and expertise, 24,27,[34][35][36][37]43,46,47,66 patient characteristics, 24,25,27,32,[34][35][36]43,47 conflicting views of care, 24,26,43,47,74 and (a lack of) continuity of care. 25,28,34,37,43,51,56,59 Examples of communication skills that have a positive effect on patient's ability to self-management are showing empathy, active listening, providing emotional support and non-judgmental communication.…”