Healthcare Interpreting in Emergency Departments: Importance of Healthcare Interpreters in the Communicational Process of Foreign Patients and Physicians

Abstract

This study aims to investigate the role of healthcare interpreters in overcoming language barriers in Emergency Departments from the perspective of emergency physicians in Türkiye. Although there is a limited number of studies focusing on healthcare interpreting in EDs, they do not evaluate the opinions of ED physicians. Therefore, this study will be a pioneer research analyzing the importance of healthcare interpreting from the perspective of ED physicians in Türkiye. For this purpose, a questionnaire comprising 14 questions was prepared through the survey method to collect the opinions of emergency physicians about communication problems with foreign patients. The convenience sampling method was used to determine the study group consisting of 102 emergency physicians. The data was analyzed with descriptive analysis techniques by calculating the arithmetic mean and frequencies. After the data analysis process, it was found that communication problems in EDs lead to prolonged duration of taking anamnesis, delays in diagnosis, treatment, and discharge, extensive medical examinations, and unnecessary use of medical resources.