“…Lack of information skills -lack of preparation to information searching through traditional and electronic sources (bibliographies, catalogues, databases and search engines); lack of knowledge about information sources, about libraries (Mount, 1966;Seymour and Schofield, 1973;Mellon, 1986;Haag, 1989;Andrews, 1991;Chacha and Irving, 1991;Katz and Aspden, 1997;D'Alessandro et al, 1998;Julien, 1999;Jacobs, 1998;Lazonder et al, 2000;Hertzum and Pejtersen, 2000;Monopoli and Nicholas, 2000 -unfamiliarity Terminology barrier -special vocabulary, specific language (Mount, 1966 -an inquirer lacks knowledge of the vocabulary used by a particular set of tools; Engelbert, 1974;Summers et al, 1983 -understanding research reports;Buckland, 1991 -understanding: cognitive access;Schmidt and Wellems, 1992;Hall et al, 1999Hall et al, , 2000Spang and Baker, 2000;Marcella, 2001;Augustine and Greene, 2002;Eriksson-Backa, 2008).…”