“…When healthcare providers use effective listening skills, patient satisfaction increases (Ok, Marks, & Allegrante, 2008). Good communication has been shown to increase clients' emotional health, increase function, and decrease individuals' chronic disease states (Davis, Foley, Crigger & Brannigan, 2008;Jagosh, Boudreau, Steinert, MacDonald, & Ingram, 2011;Simpson et al, 1991). The most common complaints by the public about physicians were related to problems with communication rather than with clinical competency (Simpson et al, 1991).…”