Healthcare and Listening: A Relationship for Caring

Davis, Janis; Foley, Amy A.; Crigger, Nancy; Brannigan, Michael C.

doi:10.1080/10904010802174891

Cited by 28 publications

(19 citation statements)

References 25 publications

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“…Since the 1970s, research has focused on how patients feel about the listening behaviors of their providers (Davis et al, 2008). There has been general agreement that it is beneficial to close the gap with regard to misunderstandings that can lead to misdiagnosis.…”

Section: Introductionmentioning

confidence: 99%

The Listening Practices of Exemplary Physicians

Meldrum

2011

International Journal of Listening

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Young doctors in training and experienced physicians alike have come to recognize that effective listening is essential to forming a successful relationship with patients. Fourteen winners of the American Medical Association Foundation Pride in the Profession Award (from 2002-2008) were interviewed to learn about the role of listening in their medical practice. Transcripts of the interviews were reviewed and approved by the participants. The physicians all agreed that listening is at the heart of good medicine. The doctors' testimonies indicate a commitment to receptivity and two-way communication that undergirds their approach to professional relationships.

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Section: Introductionmentioning

confidence: 99%

The Listening Practices of Exemplary Physicians

Meldrum

2011

International Journal of Listening

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“…Within the healthcare context, listening is vital to professional competence Jonas-Simpson et al, 2006). Establishing a therapeutic relationship is dependent on the practitioner's ability to effectively communicate with the client (Davis, Foley, Crigger, & Brannigan, 2008). Occupational therapy is a client-centered practice, which means that clients are active participants in goal setting and treatment planning.…”

Section: Significance Of Therapeutic Listening In Healthcarementioning

confidence: 99%

An Analysis of Occupational Therapists� Listening Behaviors During Treatment Sessions

DeVilbiss

Rodriquez²,

Tolentino³

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Background and purpose. Given the importance of listening in establishing a therapeutic relationship between healthcare providers and clients, there is a lack of research investigating the listening behaviors occupational therapists (OTs) use in clinical settings. The purpose of this study was to analyze what verbal and nonverbal listening behaviors OTs employ in clinical treatment sessions. Subjects. Convenience and snowball sampling were used to recruit five OTs and five clients working with those OTs. Methods. An observational study was used to investigate the verbal and nonverbal listening behaviors OTs employed during the first five minutes of each clinical treatment session. Each session was videotaped and transcribed verbatim to measure listening behaviors of OTs when working with clients. Data was collected using the IJLCI. Interrater reliability was evaluated with the ICC. SPSS was used for data storage, tabulation, and generation of descriptive statistics. Results. Listening behaviors of five OTs were observed. All participants used six specific listening behaviors. OTs' beliefs about listening were consistent with observed listening behaviors. Video analysis revealed six major barriers to listening. Discussion and conclusion. Video analysis and tabulation were used to analyze verbal and nonverbal listening behaviors of OTs. Listening is essential to the patient-therapist relationship. It is, however, an underexplored area particularly within the occupational therapy context. vi

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“…Empathy taps into the emotional side of the consultation process allowing healthcare practitioners to better determine how the client feels, improving the overall client experience (Norfolk et al, 2009). A lack of empathic listening leaves the client dissatisfied with the level of care received (Davis, Foley, Crigger, & Brannigan, 2008). While active listening and interpersonal skills are major factors of satisfaction in the healthcare relationship, research shows that these are important aspects that are often left out of communication skills training (Pederson, 2010).…”

Section: Rationale Of Therapeutic Listening In Healthcarementioning

confidence: 99%

“…However, if the practitioner takes the time to actively listen to a client's story with undivided attention, he or she will gain valuable insight assisting with the healing process (Churchill & Schenck, 2008;Hovey & Paul, 2007). The quality of the listening component during the communication process facilitates better emotional health and lowered disease states (Davis, et al, 2008;Simpson et al, 1991). Current research has further emphasized the importance of listening throughout the medical relationship because it aids in making a correct diagnosis, aids in decreasing the client's suffering, and enables increased client understanding (Bayne, 2011;Churchill & Schenck, 2008).…”

Section: The Impact Of Listening On Health a Quality Listening Relatmentioning

confidence: 99%

“…When healthcare providers use effective listening skills, patient satisfaction increases (Ok, Marks, & Allegrante, 2008). Good communication has been shown to increase clients' emotional health, increase function, and decrease individuals' chronic disease states (Davis, Foley, Crigger & Brannigan, 2008;Jagosh, Boudreau, Steinert, MacDonald, & Ingram, 2011;Simpson et al, 1991). The most common complaints by the public about physicians were related to problems with communication rather than with clinical competency (Simpson et al, 1991).…”

Section: Introductionmentioning

confidence: 99%

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The Development of a Therapeutic Listening Instrument For Allied Health

Roybal

Schwind²,

Szoboszlay³

et al.

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Occupational therapy education programs need a method for capturing student success in learning the necessary skills of therapeutic listening prior to fieldwork. There are no formalized instruments to measure therapeutic listening knowledge and skills in occupational therapy curriculums. Listening measurement tools that currently exist have been primarily created for other professionals in the medical field. Developing a listening instrument that measures the basic knowledge and skills of students' listening would benefit occupational therapy education programs by determining the need for additional listening training of its students. This thesis study describes a pilot study used to develop a therapeutic listening instrument. The Therapeutic Listening Instrument consisted of listening terminology and clinical scenarios composed of three domains of therapeutic listening to determine participants' application of listening knowledge. The instrument was piloted to experts, clinicians, and students. The results indicated that the instrument is not a reliable and valid tool to measure therapeutic listening. Data collected from the pilot study provided information for further development and refinement of the Therapeutic Listening Instrument.

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Healthcare and Listening: A Relationship for Caring

Cited by 28 publications

References 25 publications

The Listening Practices of Exemplary Physicians

The Listening Practices of Exemplary Physicians

An Analysis of Occupational Therapists� Listening Behaviors During Treatment Sessions

The Development of a Therapeutic Listening Instrument For Allied Health

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