Health Service Information System in Kendal District toward Kendal Smart City

Abstract

A good information system can provide accessible health services, which can be the basis of health service management in determining policies. Smart city has been implemented in several cities; one of which is Kendal. Smart city in the field of health services includes several indicators; one of them is the health information system used. Using a descriptive study design, this research aimed to describe the health services information system in Kendal toward Kendal smart city. It was conducted in district health office and ten health services were taken by purposive sampling method. The research respondents were stakeholders of the information system and patients who visited the health office. Data were collected using in-depth interview and observation. The data were then analyzed by data reduction. The results showed that the health service information system used by the district health office and hospital was a self-developed system. In public health center, they used SIMPUS, which is provided by the district health office. In Clinic, computerized and manual systems were used. The obstacles are data processing and fulfillment of human resources. The government should provide information systems that are in accordance with whose needs, make rules about the single data system, and meet human resources needs.