Health Satisfaction in Health Care between Patients of 3rd Tertiary Allergy Center in Kirkuk with Salam Primary Health Care Center Patients in Kirkuk

Abstract

Background: Healthcare capacity in Iraq has deteriorated due to the effects of wars and political instability. The Iraqi Ministry of Health expanded the provision of health services, by directing the public sector towards primary health care. This study aimed to assess patients satisfaction with the primary health care services provided in 3 rd tertiary allergy center and Salam primary health care center patients in Kirkuk, and to determine the relationship between patient satisfaction and their demographic data.Method: A descriptive study was carried out at the 3 rd tertiary allergy center and Salam primary health care center in Kirkuk city, Iraq. Data were collected through the use of the constructed questionnaire from 100 patients who visit those centers for routine care, through the period of the 1 st December 2020 to 31 st January 2021. Data were analyzed through (Measures of central tendency and inferential statistics) using SPSS (V.22). Chi-square test for independence of two variables has been utilized to test the hypothesis, through the use of cross-classification table to examine the nature of the relationship between the variables. Ethical approval and permission to access the samples was obtained from Kirkuk Health Directorate in Iraq.Results: Overall, out of 100 clients responded to our questionnaire, age showed neutral score (Mean = 2.93, SD= 1.47). and the age group (21 -30 years) were the highest represented (n=27; 27%). Mean of score was used for reference about the client satisfaction, if the mean of score up to more than 3 that means positive satisfaction with the available services otherwise it means dissatisfaction. Chi-square test for independence of two variables was applied, and the probaility of high level of satisfaction were reported as there were a significat relationship (P <0.005) in items related to (nursing care services, availability of medical services, quality of prescribed medication, cooperation of pharmacist, availability of laboratory services and. laboratory staff cooperation about diagnosis than other items.Also, there were a statistical significant difference (P <0.005) between respondents age more than other demographic characteristics. Conclusion:The study highlighted the sources of patient satisfaction related to primary health care services. The medical and nursing staff have a crucial role in providing health services, so their job satisfaction can improve the quality of care for patients, and reduce health care costs. Additionally, these results can provide priorities for developing healthcare services