Health Research and Surveillance Potential to Partner with 2-1-1

Daily, Linda S.

doi:10.1016/j.amepre.2012.09.021

Cited by 22 publications

(14 citation statements)

References 17 publications

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“…2-1-1 is a federally designated dialing code (like 9-1-1 for emergency services) that links callers to health and social services in their community. 17 Callers are predominantly poor and seeking help with basic needs like paying utility bills and getting food. 18,19 Although relatively few callers contact 2-1-1 about health services, studies have shown that the health needs of 2-1-1 callers greatly exceed those of the general population.…”

Section: Methodsmentioning

confidence: 99%

Unmet basic needs and health intervention effectiveness in low-income populations

Kreuter

McQueen

Boyum

et al. 2016

Preventive Medicine

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In the face of unmet basic needs, low SES adults are less likely to obtain needed preventive health services. The study objective was to understand how these hardships may cluster and how the effectiveness of different health-focused interventions might vary across vulnerable population sub-groups with different basic needs profiles. From June 2010–2012, a random sample of low-income adult callers to Missouri 2-1-1 completed a cancer risk assessment and received up to 3 health referrals for needed services (mammography, pap testing, colonoscopy, HPV vaccination, smoking cessation and smoke-free home policies). Participants received either a verbal referral only (N=365), verbal referral + tailored print reminder (N=372), or verbal referral + navigator (N=353). Participants reported their unmet basic needs at baseline and contacts with health referrals at 1-month post-intervention. We examined latent classes of unmet basic needs using SAS. Logistic regression examined the association between latent classes and contacting a health referral, by intervention condition. A 3 class solution best fit the data. For participants with relatively more unmet needs (C2) and those with money needs (C3), the navigator intervention was more effective than the tailored or verbal referral only conditions in leading to health referrals contacts. For participants with fewer unmet basic needs (C1), the tailored intervention was as effective as the navigator intervention. The distribution and nature of unmet basic needs in this sample of low-income adults was heterogeneous, and those with the greatest needs benefitted most from a more intensive navigator intervention in helping them seek needed preventive health services.

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Section: Methodsmentioning

confidence: 99%

Unmet basic needs and health intervention effectiveness in low-income populations

Kreuter

McQueen

Boyum

et al. 2016

Preventive Medicine

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“…Although 2-1-1 connects millions of economically disadvantaged Americans to needed health and social services every year (Daily, 2012), surprisingly little is known about the outcomes of those referrals. For example, what proportion of helpline users actually contact referrals, receive help, and/or have their needs addressed?…”

Section: Introductionmentioning

confidence: 99%

Getting Help from 2-1-1: A Statewide Study of Referral Outcomes

Boyum

Kreuter

McQueen

et al. 2016

Journal of Social Service Research

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The 2-1-1 information and referral helpline connects economically vulnerable Americans with needed health and social services in their communities. This longitudinal study followed a random sample of 2-1-1 callers in Missouri (n=1,235) to determine the results of the referrals they received. One month after calling 2-1-1, most remembered receiving (93%), tried contacting (91%) and reached (82%) at least one referral they received. Far fewer (36%) received assistance from the referral, ranging from 17% for housing assistance to 67% for food assistance. Callers receiving assistance were much more likely than those not receiving assistance to report at 1-month follow-up that their problem had been resolved (OR=3.0, 95% CI=2.2, 4.1), although this was less true among callers with multiple unmet basic needs. Findings explain how 2-1-1 helps callers resolve problems, but also identifies missed opportunities in the current system. Future research could elucidate how 2-1-1 callers resolve problems and find ways to improve outcomes for the most disadvantaged 2-1-1 callers.

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“…2-1-1 is a nationally designated three-digit telephone information and referral service that connects callers to local health and social services. 4 These callers represent individuals with many basic needs and who are at increased risk for cancer and other chronic diseases based on their high rates of unemployment, low levels of income and education, 5 and African American or Hispanic race/ethnicity.…”

Section: Resultsmentioning

confidence: 99%

Impact of the Cancer Prevention and Control Research Network: Accelerating the Translation of Research Into Practice

Ribisl

Fernández

Friedman

et al. 2017

American Journal of Preventive Medicine

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The Cancer Prevention and Control Research Network (CPCRN) is a thematic network dedicated to accelerating the adoption of evidence-based cancer prevention and control practices in communities by advancing dissemination and implementation science. Funded by the Centers for Disease Control and Prevention and National Cancer Institute, CPCRN has operated at two levels: Each participating Network Center conducts research projects with primarily local partners as well as multicenter collaborative research projects with state and national partners. Through multicenter collaboration, thematic networks leverage the expertise, resources, and partnerships of participating centers to conduct research projects collectively that might not be feasible individually. Although multicenter collaboration often is advocated, it is challenging to promote and assess. Using bibliometric network analysis and other graphical methods, this paper describes CPCRN’s multicenter publication progression from 2004 to 2014. Searching PubMed, Scopus, and Web of Science in 2014 identified 249 peer-reviewed CPCRN publications involving two or more centers out of 6,534 total. The research and public health impact of these multicenter collaborative projects initiated by CPCRN during that 10-year period were then examined. CPCRN established numerous workgroups around topics such as: 2-1-1, training and technical assistance, colorectal cancer control, federally qualified health centers, cancer survivorship, and human papillomavirus. The paper discusses the challenges that arise in promoting multicenter collaboration and the strategies that CPCRN uses to address those challenges. The lessons learned should broadly interest those seeking to promote multisite collaboration to address public health problems, such as cancer prevention and control.

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Health Research and Surveillance Potential to Partner with 2-1-1

Abstract: S422 Am J Prev Med 2012;43(6S5):S422-S424

Cited by 22 publications

References 17 publications

Unmet basic needs and health intervention effectiveness in low-income populations

Unmet basic needs and health intervention effectiveness in low-income populations

Getting Help from 2-1-1: A Statewide Study of Referral Outcomes

Impact of the Cancer Prevention and Control Research Network: Accelerating the Translation of Research Into Practice

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