“…CM is defined as a “collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes” (Case Management Society of America [CMSA], 2017). CM has been shown to promote QoL, reduce health care costs, and provide patient-centered and comprehensive care for a variety of chronic illnesses in hospital-based and community-based settings (Hsu et al, 2017; Joo & Huber, 2018). Furthermore, several systematic reviews have found CM to effectively reduce hospital access, increase QoL, and improve satisfaction with care in the care of chronic illnesses (Huntley, Johnson, King, Morris, & Purdy, 2016; Joo & Liu, 2017; Stokes et al, 2015).…”