Health Literate Healthcare Organizations and their Role in Future Healthcare

Stock, Sibel Altin Stephanie

doi:10.4172/2167-1168.1000238

Cited by 6 publications

(4 citation statements)

References 15 publications

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“…As the individuals in the focus groups were heterogenic in terms of country of origin, age, sex and education, the results indicate that the information given to them by health care professionals meet individuals' personal needs. This is in line with the idea of a health literate health care organization (HLHO) [35], whose intention is to compensate for individuals' limited health literacy to increase the abilities of vulnerable persons to navigate in the health care system, to facilitate access to community-based health literacy resources, and to be responsive to individual needs and improve health outcomes [35][36][37].…”

Section: Discussionmentioning

confidence: 56%

Experiences and needs concerning health related information for newly arrived refugees in Sweden

et al. 2020

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Background: Owing to communication challenges and a lack of knowledge about the health care system, refugees may be at risk of having limited health literacy, meaning that they will have problems in achieving, understanding, appraising and using health information or navigating in the health care system. The aim of this study was to explore experiences and needs concerning health related information for newly arrived refugees in Sweden. Methods: A qualitative design with a focus group methodology was used. The qualitative content analysis was based on seven focus group discussions, including 28 Arabic and Somali speaking refugees. Results: Four categories emerged. 'Concrete instructions and explanations' includes appreciation of knowledge about how to act when facing health problems. 'Contextual knowledge' comprises experienced needs of information about the health care system, about specific health risks and about rights in health issues. 'A variation of sources' describes suggestions as to where and how information should be given. 'Enabling communication' includes the wish for more awareness among professionals from a language and cultural point of view. Conclusion: Concrete instructions and explanations are experienced as valuable and applicable. Additional information about health issues and the health care system is needed. Information concerning health should be spread by a variety of sources. Health literate health organizations are needed to meet the health challenges of refugees, including professionals that emphasize health literacy.

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Section: Discussionmentioning

confidence: 56%

Experiences and needs concerning health related information for newly arrived refugees in Sweden

et al. 2020

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“…The main aim of OHL is to establish the promotion of HL in all structures and processes within organizations [18,23]. Improving OHL is likely to enable health care organizations to be adapted to the needs of patients [17], to strengthen patient satisfaction [24], to improve the quality of care [25], and to provide equal access to health care tailored to the capacities and competences of the general population [26]. By doing so, not only can certain groups of people (e.g., those with limited HL) benefit from OHL measures, but all stakeholders in a particular setting [27].…”

Section: Organizational Hlmentioning

confidence: 99%

“…Further, facilities are encouraged to address the awareness of OHL among clients and staff. This could be achieved, for instance, by events on HL, through health education in clients, role plays regarding different health topics, or training for employees in facilities [26].…”

Section: Implications To Strengthen Ohl In Facilities For People Withmentioning

confidence: 99%

Organizational Health Literacy in Facilities for People with Disabilities: First Results of an Explorative Qualitative and Quantitative Study

Rathmann

Vockert

Wetzel

et al. 2020

IJERPH

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To date, studies on individual and organizational health literacy (OHL) in facilities for people with disabilities are scarce. Thus, the aims of this study are (1) to adapt an existing instrument for measuring organizational health literacy (OHL), namely, the “Health literate health care organization scale” (HLHO-10), to the context of facilities for people with disabilities, (2) to quantitatively examine characteristics of OHL, and (3) to qualitatively assess the definition and role of OHL by interviewing managers and skilled staff. An online study in Germany with N = 130 managers and skilled staff in facilities for people with disabilities was conducted, using the adapted HLHO-10 questionnaire. Univariate analyses were applied. Qualitative content analysis was used to investigate interview data from N = 8 managers and skilled staff from N = 8 facilities for people with disabilities in Hesse, Germany. Quantitative results revealed that respondents reported a below-average level in HLHO-10, with the lowest level found in the attribute of participative development of health information. The qualitative findings showed a clear need for improved navigation to and in facilities. The quantitative and qualitative findings are mainly consistent. Future research and measures should focus on facilities for people with disabilities in order to strengthen the development of and access to target-group-specific health information, as well as to establish a health-literate working and living environment.

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“…The process of value co-destruction in the health care environment could be produced by inadequate organizational health literacy, too. In fact, health care organizations have been usually found to be unable to establish a setting which empowers patients and enables them to factually perform as co-producers of care (Altin & Stock, 2015;Fumagalli, Radaelli, Lettieri, Bertele' , & Masella, 2015). Poor health literate health care organizations neglect that the patients need a friendly and comfortable environment to be involved in the provision of care .…”

Section: Value Co-destruction Enacted By Limited Organizational Healtmentioning

confidence: 99%

What if things go wrong in co-producing health services? Exploring the implementation problems of health care co-production

Palumbo

Manna

2017

Policy and Society

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Patient-centered care and health services' co-production are the cornerstones of the health care system of the future. These constructs rely on the reconceptualization of the patient as a co-deliverer of care. While studies about the intrinsic value-added of health services' coproduction are prominent, the risks of value co-destruction attached to patient involvement have been widely neglected. In an attempt to fill this gap, this paper draws on the 'health literacy' perspective to conceptually explore the 'dark side' of health services' co-production. Value co-destruction is understood as a two-way street, where both the health care professionals and the patients are likely to walk, either intentionally or unintentionally. Individual and organizational health literacy are proposed as two essential ingredients of the recipe for effective health services' co-production, reducing the risks of value co-destruction in health services' provision.

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Health Literate Healthcare Organizations and their Role in Future Healthcare

Cited by 6 publications

References 15 publications

Experiences and needs concerning health related information for newly arrived refugees in Sweden

Experiences and needs concerning health related information for newly arrived refugees in Sweden

Organizational Health Literacy in Facilities for People with Disabilities: First Results of an Explorative Qualitative and Quantitative Study

What if things go wrong in co-producing health services? Exploring the implementation problems of health care co-production

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