Health Care Workers' Experiences of Aggression

Working conditions, job satisfaction and challenging encounters in dentistry: a cross-sectional study

“…The patient trait that was most challenging for dentists was aggressive behaviour. Other studies have shown that aggressive behaviour of patients towards health care workers is common. Strategies designed to de‐escalate patient encounters when an emotional disorder is present might be worth acquiring during dentist training.…”

An explorative study of workplace violence against nurses who care for older people

“…The findings are also similar to those of Cheung and Yip (), who reported that nearly half of the nurses surveyed experienced violence in the workplace. However, Kerr et al's () study reported even greater violence against nurses (98%) in the workplace. This may be related to the speciality of nurses (i.e., brain injury wards) recruited in their study, as such individuals may be exposed to violence from patients who have cognitive impairments and therefore find it more difficult to control their behaviours or communication patterns with nurses.…”

“…Shi adds that most violence occurred in emergency and paediatric departments. Another study conducted by Kerr, Oram, Tinson, and Shum () surveyed the prevalence of violence by patients against Australian nurses employed in brain injury wards, with 98% of participants experiencing violence during their healthcare careers, an average of 143.93 events. Physical injuries were reported by 40% of nurses, with psychological violence accounting for 82%.…”

Evaluation of Violence and its Management Experienced by Emergency Medical Service Workers in Lithuania’s Biggest Cities

“…Pastebimos tokios neigiamos smurto darbe pasekmės: sumažėjusi profesinė savigarba, pasitenkinimo darbu praradimas, darbuotojų netekimas ir pan. Daugumą darbuotojų, patyrusių smurtą, dirba toliau, tačiau darbo aplinkoje nesijaučia saugiai (Stathopoulou, 2007;Kerr et al, 2017;Kingma, 2001).…”