Health care competition, strategic mission, and patient satisfaction: research model and propositions

Abstract

The authors develop a research model which included propositions to examine the complex issues of competition in the health care industry.

Association between Hospital Accreditation and Patient Satisfaction: A Survey in the Western Province of Iran

“…Quality is a multidimensional concept with patient satisfaction as one of the important facets which mirrors the quality of services in a hospital setting 4 . If health care organizations aim to survive in a competitive health care market, they have to be committed to satisfy their clients' needs and expectations 5 . Patient satisfaction is defined as patients' opinion of 'how well' services meet their needs and expectations 6 .…”

Balancing technology and physician–patient knowledge through an unlearning context

“…This debate is driven primarily by the fact that patients, clinicians, purchasers and programmes define quality differently which results in varying evaluations of quality and approaches to quality improvement. For example, Palmer, Donabedian, and Povar (1991) defines quality of health care as "the production of improved health and satisfaction of a population within the constraints of existing technology, resources, and consumer circumstances" but, for Rivers and Saundra (2008), quality of health care generally involves a technological and a physician-patient interaction.…”

“…In this paper, based on the suggestions of Rivers and Saundra (2008), healthcare knowledge is categorised as physician/patient knowledge and technology knowledge. Technology knowledge refers to a fuzzy set of skills including information resources enabling better utilization of technologies.…”

Una aproximación a la medicina complementaria y alternativa en el contexto de su desarrollo como industria en el Perú

“…La satisfacción del paciente está relacionada a la competitividad (29) que pueda interaccionar en el sistema de salud, al brindan mejores y mayores servicios de salud. Eso significa que, en un contexto competitivo, y considerando la evolución de la industria de medicina REFERENCIAS BIBLIOGRÁFICAS complementaria y alternativa, se proporcionarán mayores y mejores servicios relacionados a sus beneficios reales, por lo que estar a tono de esa evolución y crecimiento es una correspondencia de la cual debe derivar una responsabilidad en ser participantes activos, promoviendo su desarrollo y planteando una visión clara a futuro.…”