“…ED overcrowding is a major public health issue worldwide. It is unclear if the dramatic reduction recorded with non-urgent and less urgent triage codes contributed to excess mortality [12], especially regarding patients who did not seek urgent medical attention. However, no difference before and after the COVID-19 outbreak was found in Regional calls to emergency medical service (EMS) [13], if not an increase compared to the same period of the previous year [14] as confirmed by the findings of the present study (arrival by ambulance: 34.7% in 2020, 28.6% in 2019).…”