HCAHPS: having constant communication augments hospital and patient satisfaction

Tiperneni, Raghu; Patel, Shubham; Heis, Farah; Ghali, Samara; Du, Doantrang; Ghali, Wael; Russo, Lauren; Granet, Kenneth

doi:10.1136/bmjoq-2022-001972

Cited by 3 publications

(2 citation statements)

References 5 publications

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“…Consequently, research on patient experiences, satisfaction, and perspectives have gained increasing attention including the first national, standardized, publicly reported survey of patients' perspectives of hospital care, called The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey [1]. Since the development and implementation of this survey, multiple research projects have utilized this data in order to improve their quality of care and how patients perceive their care [2,3]. With these calls to make healthcare more patient-centered, patient perception has become a key performance metric and is even utilized to determine hospitals' compensation.…”

Section: Introductionmentioning

confidence: 99%

“…With these calls to make healthcare more patient-centered, patient perception has become a key performance metric and is even utilized to determine hospitals' compensation. A common theme that has been emphasized in the literature is the focus on the importance of effective communication between healthcare providers and patients [2,4,5]. This increased focus on patient-centered care has resulted in a shift in provider practices, allowing patients to have a more active role in their care, leading to changes in how facilities are run and reimbursed all with the goal of increasing patient outcomes [6].…”

Section: Introductionmentioning

confidence: 99%

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A Descriptive Survey Investigating the Impact of the COVID-19 Pandemic on the Public’s Perception of Healthcare Professionals

Stolzenberg¹,

Huang²,

Usman³

et al. 2023

Cureus

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The COVID-19 pandemic brought immense attention to the healthcare system and its workers. While much research has been completed about the effects of COVID-19 on the healthcare system, little exists about how the opinions of patients have been altered by this pandemic. We decided to further investigate how the public opinion of healthcare workers (HCWs) has changed to better understand how best we can serve society.The key takeaway from the data was that both the levels of perceived trustworthiness and respectability of healthcare workers decreased following the pandemic. Data showed that the level of perceived respectability decreased from an average of 7.84 to 7.30 and the level of perceived trustworthiness from 7.38 to 6.54, all of these values out of 10. While these changes were not enormous, they demonstrate a striking trend and were found to be significant through a paired t-test. Finally, respondents were also queried about their level of desire in pursuing healthcare as a career field and overwhelmingly there was little interest, with an average level of 1.24 out of 10.We believe our data and results show important trends that all HCWs should be aware of; notably decreasing interest in the field, reduced trust, and decrease in respect, all of which will require further study and analysis. We must consider the current environment in which small mistakes or mistrust can have grave consequences on public health and patient compliance. In addition, the lack of interest in joining the medical community is concerning considering the large efflux of workers leaving the profession. Future studies could focus on how to increase trust in HCWs or attract more people to the healthcare field.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A Descriptive Survey Investigating the Impact of the COVID-19 Pandemic on the Public’s Perception of Healthcare Professionals

Stolzenberg¹,

Huang²,

Usman³

et al. 2023

Cureus

View full text Add to dashboard Cite

show abstract

Evidence-based simulation: Fostering competency through structured and multisource feedback

Burt,

Fitz,

Kiser

2024

J Am Assoc Nurse Pract

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Preclinical simulation is an evidence-based method for nurse practitioner (NP) students to improve clinical communication and disease management competency. During simulation, students may receive feedback from multiple sources, including standardized patients (SPs), faculty, peers, and themselves. Although evidence supports simulation with multisource feedback, its impact on clinical knowledge and communication has yet to be evaluated among NP students. We designed, implemented, and evaluated a preclinical simulation program with structured multisource feedback integrated into a disease management course within a Doctor of Nursing Practice curriculum. Differences in communication self-efficacy and disease management knowledge before and after participation, as well as perceptions of learning and importance of varying feedback sources, were evaluated using a single group pre–post mixed-methods design. On average, clinical communication self-efficacy was significantly higher, and disease management knowledge scores were significantly higher after participation. Learners rated feedback sources as important or very important and described varying feedback sources as complementary. Feedback from SPs, peers, learners themselves, and faculty was complementary and important to learning. This preclinical simulation program with purposeful integration of multisource feedback provides an evidence-based foundation for scaffolding multidomain competency development into curriculums to meet updated standards of advanced nursing education.

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Rurality and patients’ hospital experience: A multisite analysis from a US healthcare system

Fawad,

Fischer,

Yeganeh

et al. 2024

PLoS ONE

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Background The association between rurality of patients’ residence and hospital experience is incompletely described. The objective of the study was to compare hospital experience by rurality of patients’ residence. Methods From a US Midwest institution’s 17 hospitals, we included 56,685 patients who returned a post-hospital Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. We defined rurality using rural-urban commuting area codes (metropolitan, micropolitan, small town, rural). We evaluated the association of patient characteristics with top-box score (favorable response) for 10 HCAHPS items (six composite, two individual, two global). We obtained adjusted odds ratios (aOR [95% CI]) from logistic regression models including patient characteristics. We used key driver analysis to identify associations between HCAHPS items and global rating (combined overall rating of hospital and recommend hospital). Results Of all items, overall rating of hospital had lower odds of favorable response for patients from metropolitan (0.88 [0.81–0.94]), micropolitan (0.86 [0.79–0.94]), and small towns (0.90 [0.82–0.98]) compared with rural areas (global test, P = .003). For five items, lower odds of favorable response was observed for select areas compared with rural; for example, recommend hospital for patients from micropolitan (0.88 [0.81–0.97]) but not metropolitan (0.97 [0.89–1.05]) or small towns (0.93 [0.85–1.02]). For four items, rurality showed no association. In metropolitan, micropolitan, and small towns, men vs. women had higher odds of favorable response to most items, whereas in rural areas, sex-based differences were largely absent. Key driver analysis identified care transition, communication about medicines and environment as drivers of global rating, independent of rurality. Conclusions Rural patients reported similar or modestly more favorable hospital experience. Determinants of favorable experience across rurality categories may inform system-wide and targeted improvement.

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HCAHPS: having constant communication augments hospital and patient satisfaction

Cited by 3 publications

References 5 publications

A Descriptive Survey Investigating the Impact of the COVID-19 Pandemic on the Public’s Perception of Healthcare Professionals

A Descriptive Survey Investigating the Impact of the COVID-19 Pandemic on the Public’s Perception of Healthcare Professionals

Evidence-based simulation: Fostering competency through structured and multisource feedback

Rurality and patients’ hospital experience: A multisite analysis from a US healthcare system

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