Hasta Şi̇kâyet Başvuru İçeri̇kleri̇ni̇n İncelenmesi̇: İstanbul İli̇ Devlet Hastanesi̇ Örneği̇

Şahinli, Serhan; Özdemir, Elif

doi:10.35345/johmal.519633

Journal of Healthcare Management and Leadership

2019

DOI: 10.35345/johmal.519633

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Hasta Şi̇kâyet Başvuru İçeri̇kleri̇ni̇n İncelenmesi̇: İstanbul İli̇ Devlet Hastanesi̇ Örneği̇

Serhan Şahinli

Elif Özdemir

Abstract: Araştırmanın amacı, İstanbul ilinde bir kamu hastanesindeki Ocak-Aralık 2016 tarihleri arasındaki hasta şikâyet başvuru içeriklerinin incelenmesi ve elde edilen sonuçları tanımlayıcı istatistiksel yöntemler çerçevesinde analiz ederek değerlendirmektir. Sağlık kurumlarının temel odak noktası hastaların ihtiyaçlarını karşılamaktır. Hastaların ihtiyaçlarının karşılanarak memnuniyet düzeylerinin yüksek tutulması ise son derece zor bir durumdur. Bu çerçevede araştırmada hasta şikâyet başvurularının nedenleri ve bun… Show more

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Evaluation of the Applications to the Patient Rights Unit

Yazıcıoğlu

Yardan

2021

Black Sea Journal of Health Science

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In Turkey, as in the world, health services, have gained importance as a key indicator of social and economic development. Healthcare professionals should be aware of the rights of patients, encourage the use of this right when necessary, and provide training and promotion in this area. Primary healthcare is an ideal field for patient education. The aim of the study is to evaluate the usage status of the patient rights unit. The study was conducted by retrospectively examining the application records made to Samsun Training and Research Hospital Gynecology and Obstetrics Campus patient rights unit between 2011 and 2018. The demographic characteristics of the applicants such as age, gender and educational background were noted. The descriptive statistical analysis of the data obtained was made with the SPSS 20.0 package program. The total number of applicants, gender, age, educational status and professions were examined. Applicants are most often between the ages of 31-35. It is seen that the applications are changing from face-to-face applications to applications made in the digital environment. Most of the applications were made about outpatient services. It has been observed that applications related to secretary, security and cleaning personnel were made most frequently. As a result of our study, it was thought that women preferred to use the patient rights unit less and did not know their rights in this area. The participant age of the research population was found to be small. This situation revealed that public informing about patient rights should be done more effectively. Primary health care and family medicine is an important field for patient education.

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Evaluation of the Applications to the Patient Rights Unit

Yazıcıoğlu

Yardan

2021

Black Sea Journal of Health Science

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Sağlık Bakım Uygulamalarında Tıbbi Hata Şikayet Olgularının İncelenmesi: Retrospektif Bir Çalışma

Çelik

Arabaci

EJDER

2022

Ege Üniversitesi Hemşirelik Fakültesi Dergisi

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Aim: This study was carried out to examine the profiles of medical errors cases caused by health care practices that reached a Provincial Health Directorate between 2012 and 2019. Method: The research designed as a retrospective cohort, was conducted by examining the records of 170 medical error complaint files opened because of health care practices, which reached a Provincial Health Directorate Discipline Branch Directorate between 2012-2019. In the study, file records were evaluated in accordance with the "Information Form" prepared by the researchers. In the analysis of the data, number-percentage distributions, mean and standard deviation were used. Results: It was observed that 46.5% of the complaint cases examined within the scope of the research, the majority of which belonged to the years 2012 (24.1%) and 2013 (23.5%), were personally made by the person who was subject to the error. 81.2% of cases were determined negligence (lack of care, inadequate treatment or evaluation), mostly in education-research (37.6%) and public hospitals (34.7%), gynecology (22.9%), emergency (21.8%) and surgery (14.7%) units were found to occur. It was observed that was the subject of complaint in the cases mostly performed by health professionals who’s responsible for the treatment (30% specialist physician, 24.7% operator practitioner and 21.2% general practitioner) and health professionals with 10 years or more of professional experience. It was determined that medical errors made in 27.1% of the cases were a factor in the loss of patients. In almost all complaints, there was a statement that property damage occurred. Conclusion: It has been observed that the mistakes made were negligent that the number of medical error cases decreases over time compared to the years. Medical errors that are the subject of complaints caused loss of function, disability, and property damage to the victim. Under the results of the research, it is recommended to make arrangement about working hours or workload of healthcare professionals, especially in risky clinics (surgery, obstetrics, emergency, etc.) and also to plan interventions such as in-service training that will raise awareness to prevent eventual medical errors.

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Hasta Şi̇kâyet Başvuru İçeri̇kleri̇ni̇n İncelenmesi̇: İstanbul İli̇ Devlet Hastanesi̇ Örneği̇

Cited by 2 publications

References 2 publications

Evaluation of the Applications to the Patient Rights Unit

Evaluation of the Applications to the Patient Rights Unit

Sağlık Bakım Uygulamalarında Tıbbi Hata Şikayet Olgularının İncelenmesi: Retrospektif Bir Çalışma

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