Harnessing the Power of Failure: Using Storytelling and Systems Engineering to Enhance Organizational Learning

Abstract

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Integrating risk and knowledge management in human spaceflight programs

“…In their research of failure, Newman and Wander (2018) found that a strikingly common denominator of many, if not most, program/project failures is less than adequate communication and a lack of defined roles and responsibilities. Wikis were instituted in part to resolve those risks and became the backbone and primary method of online communication and collaboration across the directorate.…”