Harnessing the power of dialogue: examining the impact of facebook content on citizens’ engagement

Lappas, Georgios; Triantafillidou, Amalia; Kani, Anastasia

doi:10.1080/03003930.2020.1870958

Cited by 22 publications

(31 citation statements)

References 63 publications

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“…In terms of information richness, the media richness and number of words contained in posts had a positive impact on CEGSM. The higher the media richness and the number of words, the greater the number of received reposts, likes, and comments, which is in line with the conclusions of existing studies ( 16 , 62 , 63 ). Hofmann et al found that pictures and videos contribute to the success of online communication when studying the factors that promote the government's successful communication on social media ( 62 ).…”

Section: Discussionsupporting

confidence: 91%

“…Compared to other media types, pictures, and videos can quickly and intuitively transmit information, so as to improve the number of collections and reposts ( 16 ). Lappas et al studied Facebook accounts in five cities in Greece and found that posts containing pictures, videos, and links, received more likes than pure text content ( 63 ). This study also verified the conclusion that the number of words in the existing research would increase CEGSM ( 12 , 17 ).…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Does Citizen Engagement With Government Social Media Accounts Differ During the Different Stages of Public Health Crises? An Empirical Examination of the COVID-19 Pandemic

Zhang

Yuan

Zhu

et al. 2022

Front. Public Health

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BackgroundThe COVID-19 pandemic has created one of the greatest challenges to humankind, developing long-lasting socio-economic impacts on our health and wellbeing, employment, and global economy. Citizen engagement with government social media accounts has proven crucial for the effective communication and management of public health crisis. Although much research has explored the societal impact of the pandemic, extant literature has failed to create a systematic and dynamic model that examines the formation mechanism of citizen engagement with government social media accounts at the different stages of the COVID-19 pandemic. This study fills this gap by employing the Heuristic-Systematic Model and investigating the effects of the heuristic clues including social media capital, information richness, language features, dialogic loop, and the systematic clue including content types, on citizen engagement with government social media across three different stages of the pandemic, employing the moderating role of emotional valence.MethodsThe proposed model is validated by scraping 16,710 posts from 22 provincial and municipal government micro-blog accounts in the Hubei province, China.ResultsResults show that the positive effects of social media capital on citizen engagement were observed at all stages. However, the effects of information richness, language features, dialogic loop, and content types, and the moderating effect of emotional valence, varied across the different pandemic development stages.ConclusionsThe findings provide suggestions for the further effective use of government social media, and better cope with crises. Government agencies should pay attention to the content and form of information shared, using technical means to analyze the information needs of citizens at different stages of public health emergencies, understanding the content most concerned by citizens, and formulating the content type of posts.

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Section: Discussionsupporting

confidence: 91%

Section: Discussionmentioning

confidence: 99%

Does Citizen Engagement With Government Social Media Accounts Differ During the Different Stages of Public Health Crises? An Empirical Examination of the COVID-19 Pandemic

Zhang

Yuan

Zhu

et al. 2022

Front. Public Health

View full text Add to dashboard Cite

show abstract

“…Bonsón et al (2019), in a study from Spain, found that municipalities mostly use Twitter for self-promotion, and that user engagement was mostly in the form of retweets and not replies. A study from Greece similarly shows that cities primarily use Facebook to create a favourable image of themselves, and do not encourage public engagement (Lappas et al, 2021).…”

Section: One-way Vs Two-way Communicationmentioning

confidence: 99%

Controlled and Responsive Interactivity: What Politicians and Bureaucrats in Oslo Say About Their Social Media Use, and What This Might Mean for Democracy

Legard¹

2022

Citizen Participation in the Information Society

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The development and global diffusion of social media lead to high expectations among scholars and practitioners that this could improve democracy, including in cities. Empirical research has, however, cast doubt on these expectations, and found that governments and policy makers rarely use social media to increase public participation. This chapter therefore investigates how local politicians, communication officers and other administrators in the urban development policy area in Oslo, describe their social media activities. One main finding of this study is that their use of social media is more interactive than is often described in political communication and e-government research. Another is that this interaction contains elements of not only controlled, but also responsive, interactivity. The main contribution of the chapter is the development of the concept of ‘responsive interactivity’. This is defined as being an activity in which politicians and bureaucrats acquire information about citizens opinions and grievances through social media, respond to and explain their stance and their actions to the users, and adapt policies, programmes, projects, or services to the citizens’ input. This contributes to a more nuanced image of governments’ use of social media that emphasizes the interactive aspects, without subscribing to the idea that this alone will democratize politics and government.

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“…Интерактивность и многонаправленность социальных сетей позволяют горожанам формировать различные коммуникативные практики. Эффекты сетевого взаимодействия и возможности онлайн-коммуникации городских сообществ выступают объектом изучения современных международных и российских исследований, которые наглядно демонстрируют влияние контента социальных сетей на формы и виды социального участия горожан [Evans-Cowley, Hollander, 2010;Afzalan, Muller, 2014;Чернышева, 2019;Lappas, Triantafillidou, Kani, 2022;Steinmetz et al, 2021].…”

Section: соседские онлайн-сообщества как объект исследования восприни...unclassified

Репрезентация Воспринимаемой Безопасности Городской Среды В Соседских Онлайн-Сообществах Санкт-Петербурга

Nedoseka¹,

Nenko

Лисенков³

2022

MONITORING OF PUBLIC OPINION

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Основываясь на теоретических подходах к пониманию феномена воспринимаемой безопасности, авторы исследуют субъективное восприятие безопасности сообществом, проживающим в историческом районе города. Предметом изучения стал дискурс, формируемый соседями в результате их взаимодействия со средой, представленный в пабликах социальных медиа. Главное исследовательское внимание уделено нарративам жителей района о тех элементах среды, которые вызывают чувства тревоги и беспокойства. В работе применяется «смешанный метод» (mixed methods) текстового анализа: комбинирование качественного анализа высказываний и контент-анализа концептов, связанных с проблематикой безопасности. Статья основывается на теоретических воззрениях Л. Витгенштейна об относительности смысла в языке и тезисе о том, что смысл какого-либо понятия базируется на его интерпретации, выражающегося в словах, с которыми данное понятие встречается вместе в устной или письменной речи. По результатам исследования определены компоненты городской среды, проявляющиеся в дискурсе сообществ как значимые с точки зрения воспринимаемой безопасности: а) агенты, влияющие на воспринимаемую безопасность соседского сообщества (экскурсоводы, туристы, посетители ресторанов и пр.); б) объекты среды, связанные с воспринимаемой безопасностью (состояние инфраструктуры, пешеходные зоны, закрытые дворы и парадные); в) стихийные практики сообщества по обеспечению безопасности. Ключевой вывод работы заключается в том, что соседские сообщества восприимчивы к особенностям среды проживания, и это находит свое отражение в дискурсе, формируемом соседями в онлайн-сообществах. Данный дискурс проявляется в категоризации субъективных оценок рисков и угроз и предоставляет возможности для детального анализа воспринимаемой безопасности в целом. Результаты проведенного исследования могут быть интересны органам федеральной власти Российской Федерации (например, экспертам Министерства строительства и жилищно-коммунального хозяйства России) при совершенствовании действующей методики формирования индекса качества городской среды проживания.

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Harnessing the power of dialogue: examining the impact of facebook content on citizens’ engagement

Cited by 22 publications

References 63 publications

Does Citizen Engagement With Government Social Media Accounts Differ During the Different Stages of Public Health Crises? An Empirical Examination of the COVID-19 Pandemic

Does Citizen Engagement With Government Social Media Accounts Differ During the Different Stages of Public Health Crises? An Empirical Examination of the COVID-19 Pandemic

Controlled and Responsive Interactivity: What Politicians and Bureaucrats in Oslo Say About Their Social Media Use, and What This Might Mean for Democracy

Репрезентация Воспринимаемой Безопасности Городской Среды В Соседских Онлайн-Сообществах Санкт-Петербурга

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