Happiness, job stress, job dedication and perceived organizational support: a mediating model

Abstract

PurposeBased on The Conservation of Resources Theory (COR), Spillover Theory and Social Exchange Theory (SET), this study investigates the mediating role of job dedication in the relationships between job stress, happiness and perceived organizational support (POS).Design/methodology/approachData were collected from 5-star resort hotel employees in Turkey. 362 valid questionnaires were collected. The research hypotheses were tested using Covariance-Based Structural Equation Modeling (CB-SEM).FindingsThe analysis results show that POS is positively related to employee happiness and job dedication. Job stress is negatively related to employee happiness but positively related to job dedication. Job dedication partially mediates the relationships between job stress and happiness, and POS and happiness.Research limitations/implicationsThe study's findings could be used by hotel managers to improve employees' job dedication, which will lead to increased employee happiness. Together with qualitative and quantitative research methods, future research could be conducted on the predecessors of job dedication and comparatively on employee happiness for different country samples.Practical implicationsIn order to increase employee happiness, Turkish hotel managers may want to increase POS and decrease perceived job stress of their employees. Although it was found out in this study that job stress increases job dedication, it is also accepted that this unexpected situation arises due to special conditions. Therefore, by reducing job stress, hotel managers may prefer to increase the job dedication of their employees and their happiness indirectly.Originality/valueThe current study contributes to the hospitality management literature by investigating the organizational factors behind employee happiness. In addition, it also explored in depth the mediating effect of job dedication on the relationships between POS, job stress and happiness.

Antecedents and Consequences of Innovative Work Behavior in Indonesian Higher Education During the COVID-19 Pandemic

“…In this study, workplace happiness had a negative effect on job stress. The results are also in accordance with the results of previous studies [66][67][68][69]. Hence, it can be concluded that workplace happiness negatively and significantly affects work behavior.…”

“…It is also explained that employee happiness will lower or reduce job stress. Furthermore, empirically, employee happiness negatively affected job stress [67][68][69]. Thus, based on the studies and discussion above, we predict:…”

The roles of internal marketing and person-organization fit in hospitality employees’ life satisfaction: an integration of work and nonwork domains

“…, 2001). Research on spillover effects has found that positive perceptions across various domains increase an individual’s overall life satisfaction (Akgunduz et al. , 2022).…”

“…In the hospitality industry, employee satisfaction is crucial for successful businesses (Akgunduz et al. , 2022).…”

“…Satisfied employees can deal with difficulties and solve problems effectively (Zhao and Ghiselli, 2016). As satisfied employees make satisfied customers (Ma and Qu, 2011), they contribute to long-term relationships between the organization and its customers (Akgunduz et al. , 2022).…”