Guest Insight Regarding Service Quality in Hotels: An Empirical Study from Bangladesh
Debasree Bhowmik,
Shahariar Hasan,
Shohel Md. Nafi
Abstract:The tourism industry is one of the major service sectors expanding rapidly. Hotels play a prime role in delivering service to guests and creating satisfaction. This study aims to measure the guest insight regarding the service quality of star-ranking hotels in Bangladesh. Thus, a quantitative approach was used to conduct the study, and a well-structured, close-ended questionnaire was developed. This study used a five-point Likert scale for collecting data. Statistical tool SPSS 24 was used for data analysis. T… Show more
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