“…This form of collaboration is commonly known as 'user involvement' (see, for example, Beresford, 2001;Truman and Raine, 2001;Beresford, 2002;Harrison et al, 2002;Tritter et al, 2003;Beverley et al, 2004) and is recognized as being a more democratic approach to policy and decision-making. This integrative approach is a central plank of UK government care and social policy and is reflected in initiatives such as 'Caring for People' (Department of Health (DoH), 1989), 'National Health Service (NHS) and Community Care Act: The NHS Plan for Investment', followed in the year 2000 by 'A Plan for Reform' (Beresford and Croft, 2001;Truman and Raine, 2001;Harrison et al, 2002;Beverley et al, 2004).…”