Group-oriented mobile services: Requirements and solutions

Varshney, Upkar

doi:10.1007/s10257-004-0047-1

Cited by 8 publications

(6 citation statements)

References 14 publications

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“…This study focused on mobile banking, a popular m‐commerce application (Lee et al ., 2003; Varshney, 2004; Shin & Lee, 2005) that fuses banking and telecommunications infrastructures. The results of our study have practical implications for identifying competitive strategies in this emerging service field.…”

Section: Discussionmentioning

confidence: 99%

“…In fact, m‐commerce itself is a subset of e‐commerce, and therefore mobile banking can be considered an e‐commerce application (Siau & Shen, 2003). Mobile banking is an innovation that could become one of m‐commerce's value‐added applications (Lee et al ., 2003) and could have a huge economic impact (Varshney, 2004). Anckar & D'Incau (2002) reported that despite the overall low enthusiasm for m‐commerce, people are more willing to embrace mobile banking.…”

Section: Development Of Mobile Bankingmentioning

confidence: 99%

“…Initial trust in a trustee or a service may also be affected by a trustor's personality, including his/her propensity to trust (Gefen, 2000). In addition, such firm characteristics as size, capability, integrity, role in the marketplace, benevolence, reputation and brand may affect a person's perception of a firm's services or products (Jarvenpaa et al, 2000;McKnight et al, 2002a;2004). Finally, there are structural assurances that may be particularly relevant to e-commerce in enhancing service trustworthi-ness.…”

Section: N I T I a L T R U S Tmentioning

confidence: 99%

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Understanding dynamics between initial trust and usage intentions of mobile banking

Kim

Shin

Lee

2009

Information Systems Journal

676

466

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Mobile banking is an emerging application of mobile commerce that could become an additional revenue source to both banks and telecom service providers. It is a form of service convergence enabled by innovative technologies. Despite the alleged benefits of mobile banking, its acceptance has been short of industry expectations. One plausible explanation may be consumers' initial lack of trust in available services. The objective of our research is to reveal the mechanisms associated with the initial formation of people's trust in mobile banking and intention to use the service. For this, we attempt to understand the effect of four antecedent variables (structural assurances, relative benefits, personal propensity to trust and firm reputation) on shaping a person's initial trust in mobile banking and its usage intention. They represent four types of trust-inducing forces: institutional offering (structural assurances), cognition (perceived benefits), personality (personal propensity) and firm characteristics (firm reputation). We examine individual significance of the selected antecedents and also their comparative reliability in explaining the two exogenous variables. The technical basis of our empirical research is the innovative mobile banking solution that uses cellphones with a built-in smart chipset. The survey data are analyzed using structural equation modelling. The analysis showed that three variables (relative benefits, propensity to trust and structural assurances) had a significant effect on initial trust in mobile banking. Also, the perception of initial trust and relative benefits was vital in promoting personal intention to make use of related services. However, contrary to our expectation, the reputation as a firm characteristics variable failed to attract people to mobile banking.

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Section: Discussionmentioning

confidence: 99%

Section: Development Of Mobile Bankingmentioning

confidence: 99%

Section: N I T I a L T R U S Tmentioning

confidence: 99%

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Understanding dynamics between initial trust and usage intentions of mobile banking

Kim

Shin

Lee

2009

Information Systems Journal

676

466

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“…The information is communicated through a wide variety of communication infrastructures and technologies such as wireless networks, radio, and telephones. The design of the infusion process therefore highlights the importance of open and interoperable communication channels with all potential data sources (Schwarz et al 2005;Varshney 2005).…”

Section: Incident Situation Reports Collection and Infusionmentioning

confidence: 99%

Design principles for critical incident response systems

Chen

Sharman

Rao

et al. 2007

ISeB

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The national incident management system (NIMS) was developed so that responders from different jurisdictions and disciplines could work together to respond to natural and manmade disasters and emergencies, including acts of terrorism. The NIMS document provides a set of guidelines about practices but it does not make explicit the design requirements for information systems to support the management of critical incidents. Though there are academic and practitioner papers in the general area of emergency management, there is a lacuna of literature discussing how to design information systems to support critical incident response. In this paper we develop a set of design principles that are grounded in emergency management concepts and also in the insights from the real response managers in the Western New York area. The set of design principles provide a foundation for the development of critical incident response systems.

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“…The data-dissemination requirements in the scenario described in Sect. 1 are a special case of the general problem of providing group-oriented services in a mobile environment (Varshney 2004). The CoDD system, as described in this paper, uses a syntactic method for matching data to subscriptions.…”

Section: Related Workmentioning

confidence: 99%

Interimistic data dissemination

Chawathe

Anand

2007

ISeB

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We present low-overhead protocols for disseminating streaming data in an interimistic environment in which the availability of computers, networks, and other resources is very unpredictable. An important example of such an environment is the state of computing and communication resources immediately following a natural disaster or a similar disruptive event. A key characteristic of such environments is the continual change in network membership and topology. Our protocols are based on using the intensional and extensional overlap among the data requirements of network nodes. We describe our testbed, CoDD, that implements these protocols and provide an experimental evaluation of the techniques.

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Group-oriented mobile services: Requirements and solutions

Cited by 8 publications

References 14 publications

Understanding dynamics between initial trust and usage intentions of mobile banking

Understanding dynamics between initial trust and usage intentions of mobile banking

Design principles for critical incident response systems

Interimistic data dissemination

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