Group conflict: Communication patterns and group development

Rybak, Christopher J.; Brown, Beverly M.

doi:10.1080/01933929708415521

Cited by 6 publications

(2 citation statements)

References 24 publications

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“…Consistent with previous research findings with samples of asian cultural heritage (conyne, et al, 2000;Pan, et al, 2009), Assertive verbal interactions are seldom used in the counseling group process. Although conflict plays an important role in the Western theory of group development (Rybak & Brown, 1997), few conflict statements or complaints were reported by members of Asian cultures in group counseling (Xie, 1995;Conyne, et al, 2000;Chung, 2004). This may relate to the extremely complicated cultural issues for asian people regarding conflict, because honor and avoidance of losing face are particularly important.…”

Section: Discussionmentioning

confidence: 97%

Taiwanese Members' Report of Verbal Interactions and Their Relations to Demographic Variables in the Group Counseling Process

et al. 2011

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The purpose was to examine differences in verbal interactions during the group counseling process and the relationship between perceived verbal interactions and members' demographic variables. 42 participants were recruited and randomly assigned to one of four counseling groups. Based on the Hill Interaction Matrix, Quadrant 4 verbal interactions, consisting of Speculative and Confrontative verbal behaviors in Personal and Relationship levels, were perceived significantly more often at the closing stage than at the initial stage. Furthermore, the perceived verbal interactions were related to the demographic variables of sex, educational level, and group experience, but not acquaintanceship. The findings suggested that the higher ratings of perceived Speculative and Confrontative verbal behaviors and the lower ratings of Assertive and Silence verbal interactions must be interpreted cautiously from a cross-cultural perspective, especially in Asian cultures.

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Section: Discussionmentioning

confidence: 97%

Taiwanese Members' Report of Verbal Interactions and Their Relations to Demographic Variables in the Group Counseling Process

et al. 2011

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“…Conflict resolution is based on the underlying notion that conflict is essentially negative and destructive and has the primary focus of ending a specific conflict (Kottler, 1994). Conflict management operates on the basis that conflict can be positive and thus focuses on directing conflict toward constructive dialogue (Nemeth & Owens, 1996;Rybak & Brown, 1997;Tjosvold, 1991).…”

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confidence: 99%

Conflict Management in Groups that Work in Two Different Communication Contexts

Zornoza

Ripoll

Peiró

2002

Small Group Research

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The aim of this study is to test the differences in quality and frequency of conflict management behavior as a function of the interaction between task and communication medium, and practice time in continuing groups that work over two different media: computer mediated communication (CMC) and face to face communication (FTF). Conflict management behavior is studied through observed behavior and categorized by experts. Two conflict management behavior categories are differentiated: positive and negative conflict management behavior. A laboratory experiment was carried out comparing 12 groups of 4 members each, working over two communication media (6 groups FTF and 6 groups over CMC). Groups performed three types of tasks (idea-generation tasks, intellective tasks, and mixed-motive tasks) during weekly sessions over a 2-month period. Results obtained for the idea-generation task show that negative conflict management is significantly higher in CMC than in FTF. For the groups working on intellective tasks, positive conflict management is significantly higher in FTF than in CMC. Conversely, negative conflict management is significantly higher in CMC than in FTF. No significant differences appear in positive or in negative conflict management on the mixed-motive task. The effect of time on conflict management behaviors in both communication media, and for intellective tasks, does not follow the hypothesized direction. In fact, in CMC, positive conflict management decreases over time, and there are no significant differences in FTF. Implications of these results for future research and practice are discussed.

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