“…In this sense, Web 2.0 made it possible to increase the co-creation of value (C15), based on the dynamics and reach of virtual spaces (Arvidsson, 2005;Beighton, 2017;Dellaert, 2018;Figueiredo & Scaraboto, 2016;Grönroos & Voima, 2013;Troye & Supphellen, 2012;Sugihartati, 2017;Zhang, 2017), and through the possibility of creating content (Eden, 2017;Morreale, 2014;Roberts & Cremin, 2019). Brands take advantage of this scenario to integrate the prosumer into their business strategies (Bonsu et al, 2010;Ritzer & Jurgenson, 2010;Schau et al, 2009).…”