Green Lean TQM Suppliers, Organization and Customers Management Practices in Malaysian Automotive Companies

Abstract

Green Lean Total Quality (GLTQ) Suppliers, Organization and Customers Management System (SOCM) is a system comprises the interrelated linkages between suppliers; organization and customers in Environmental Management System (EMS) practices which are integrated to TQM with Lean Manufacturing (LM) principles. SOCM is essential especially in dealing with inefficient suppliers chain and customers management. The ultimate goal of this system is to focus on achieving total SOCM efficiency that uses EMS and Lean TQM System. A survey questionnaire was developed and distributed to 30 highly active automotive companies in Malaysia and the results analyzed by SPSS. The results suggest that the level of EMS SOCM implementation is low among the 1st tier automotive companies. This shows that LTQM SOCM is more implemented than EMS SOCM among suppliers. Based on the response given, it can be deduced that a high focus and concentration were given to managing suppliers. This is believed due to the LTQM effects on the product quality. It seems that EMS SOCM has no direct impact on the product quality. EMS SOCM mainly caters for the suppliers surrounding rather than that of the customers and final product. The proposed Green LTQM SOCM framework, established in this study based on the results obtained, is believed to offer a preliminary insight on the level of SOCM. Knowing their level, the companies can embark on a new journey to enhance their SOCM. The current proposed framework is a synergy of 4 awards practices and 5 systems. Future study can be conducted to access the status of SOCM in other companies and also extended to other industry.

Human Lean Green Method—A New Approach toward Auditing Manufacturing & Service Companies

“…Verrier et al [14] found that linking the organization's performance with sustainable development is a platform for adding social (human) and environmental (green) dimensions to lean activities. The study by Azlina et al [15] established a framework model for Green Lean human resources management practices in the context of quality management. The main goal of the proposed system is to focus on achieving the full development of human resources oriented on their motivation and creativity to be part of a green and lean organization.…”

“…14 Employees' all ideas and initiatives are recorded in the information system of the organization, and those that meet the relevant criteria are considered. 15 Employees are aware of the environmental impact of the organization's operations, processes and technologies used. 16 Employees' absence is caused only by non-occupational diseases.…”

“…The next stages of the process are located to limit the transport of materials between them. 15 The organization applies the principle that machines do not produce more than the prescribed plan. 16 Low machine performance is the only justification for producing less.…”

“…The organization uses transparent information materials and training sessions that support employees in the correct understanding of the applicable procedures. 15 The organization took care of proper, reliable equipment, devices, and software allowing to perform work effectively.…”

Eco Product Innovation in Search of Meaning: Incremental and Radical Practice for Sustainability Development

“…Sustainability research in automotive industry is central for the manufacturing management in exploring its drivers and barriers (Amrina & Yusof, 2012), lean manufacturing implementation (Azlina, Salleh, Kasolang, & Jaffar, 2011), performance indication (E. Amrina & Yusof, 2011) and green practices (Conding, Mohd Zubir, Hashim, Sri Lanang, & Habidin, 2012). In contrast, literature found that, in the new product development areas is limited on the eco design implementation (Taha, Sakundarini, Ariffin, Ghazila, & Gonzales, 2010) and increasing research demand on how companies successfully managed www.ccsenet.org/ass Asian Social Science Vol.…”