Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework

Yang, Hye-jeong; Fang, Mingjie; Yao, Jinge; Su, Miao

doi:10.1016/j.jretconser.2023.103308

Cited by 16 publications

(6 citation statements)

References 93 publications

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“…Furthermore, the finding pertaining to the financial commitment to support environmentally responsible consumption, which in turn influences green logistics management, corresponds with earlier research highlighting the significance of intentions to cooperate in funding energy and environmental conservation initiatives, thereby influencing sustainable green logistics management. It corroborates the findings of [55,56].…”

Section: Discussionsupporting

confidence: 90%

“…Furthermore, customer willingness to pay for environmentally friendly products motivates retailers and producers to invest in environmentally friendly technology and reduce product manufacturing costs [54]. Friendly cooperation toward green logistics operations between suppliers and customers of several companies positively impacts sustainable consumption behavior, while expensive transactions negatively affect such a relationship [55]. According to an examination of the impact of financial willingness to pay for green consumption, it was found that willingness to pay positively impacts environmentally friendly transport.…”

Section: Financial Willingness To Pay For Green Consumptionmentioning

confidence: 99%

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Key Factors Shaping Green Logistics in Thailand’s Auto Industry: An Application of Structural Equation Modeling

Youngswaing,

Jomnonkwao,

Cheunkamon

et al. 2024

Logistics

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Background: Environmental responsibility is a critical focus in business and production. International partners have urged Thai businesses to adhere to global standards in environmental and social accountability. Green logistics management focuses on minimizing costs and boosting competitive efficiency in the industrial sector, while also promoting environmental protection. This study investigates the factors influencing green logistics in the motor vehicle industry. Methods: A self-administered questionnaire was used for data collection from 1638 participants. Confirmatory factor analysis and structural equation modeling were employed to identify causal links impacting green logistics effectiveness. Results: Findings indicate that government and organizational environmental policies, a company’s financial ability to implement green initiatives, commitment to eco-friendly investment, and public environmental attitudes significantly and directly affect the efficiency of green logistics. Conclusions: This research provides valuable insights for car manufacturers into key factors in green logistics management. These insights can help in developing strategic plans to achieve environmental sustainability in the context of future market competition.

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Section: Discussionsupporting

confidence: 90%

Section: Financial Willingness To Pay For Green Consumptionmentioning

confidence: 99%

Key Factors Shaping Green Logistics in Thailand’s Auto Industry: An Application of Structural Equation Modeling

Youngswaing,

Jomnonkwao,

Cheunkamon

et al. 2024

Logistics

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“…This is feasible because of previous patterns in online shopper search and viewing behaviour (Cummins, 2021). This assertion is supported by existing literature on self-service technologies (SSTs) (Moon & Lee, 2022;Yang et al, 2023). However, some existing SSTs (e.g., self-service terminals in banks) do not provide utilitarian, hedonic, and social benefits.…”

Section: Aiva Customer Experiencementioning

confidence: 91%

Do AI-Based Voice Assistants Influence Brand Continuous Usage? The Mediating Role of AI-Driven Customer Experience

Agbemabiese,

Nyamekye,

Andoh

et al. 2024

JABE

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This study aimed to assess the influence of artificial intelligence (AI) voice assistant (VA) on customer experience, resulting in the continuous use of mobile brands. Specifically, this article assesses the role of hedonic, utilitarian, and social benefits provided by AIVA on customer experience and continuous usage of a mobile phone brand. Using a primary data collection instrument, the quantitative approach was adopted to examine the study’s variables. Data from 348 valid responses were used for the analysis based on structural equation modeling (SEM) with AMOS version 23. Three main factors were identified to influence customer experience, which results in continuous usage of a mobile phone brand. These factors are social benefits, hedonic benefits, and utilitarian benefits. In conclusion, a significant and positive relationship exists between AI-enabled customer experience and brand continuous usage. It recommended that mobile brands consider and research their prospects’ and customers’ social, hedonic, and utilitarian needs to provide them with desired products and experiences.

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“…Regarding the impact of consumer choice on green development, Gizem Shou et al (2023) studied how technological innovation in greenness affects the marketing sharing of logistics firms, and concluded that there is a role of relevant subjects and public concern [10]. Yang et al (2023) pointed out that the green cooperation between logistics enterprises and the demand side can promote the sustainable consumption behavior of consumers and increase the trust in enterprises [11]. Zhang, Fang, and Wang (2020) analyzed the influence of customers in cold chain logistics enterprises on cold chain logistics service pricing, the pricing strategies under different conditions were given [12].…”

Section: Theoretical Developmentmentioning

confidence: 99%

Research on Green Development Decision Making of Logistics Enterprises Based on Three-Party Game

He,

2024

Sustainability

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The concept of green logistics entails minimizing the ecological impact of logistical resources, enhancing the environmental quality within the logistics sector, and optimizing resource utilization to foster sustainable development in social economic production and consumption. Promoting green transportation is not only a positive reflection of the concepts of environmental protection and green development, but also an effective means for traditional logistics enterprises to reduce operating costs, win competitive advantages, and achieve transformation and upgrading. This paper takes logistics enterprises facing green transformation and development decisions as the research object, and puts forward an evolutionary game model between logistics companies, government, and community. The evolution path of logistics enterprises’ green transformation development strategy choice under different conditions is analyzed in detail. The results show that, under the conditions of the government’s incentive and supervision and the public’s choice of green consumption, logistics enterprises are more inclined to green transformation development. Different levels of public choice and different levels of government regulation also make different corporate strategy choices. Therefore, it is suggested that the government provide policy, technical channels, funds, and other support for logistics companies promoting green logistics, and actively publicize the concept of green consumption in the market.

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Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework

Cited by 16 publications

References 93 publications

Key Factors Shaping Green Logistics in Thailand’s Auto Industry: An Application of Structural Equation Modeling

Key Factors Shaping Green Logistics in Thailand’s Auto Industry: An Application of Structural Equation Modeling

Do AI-Based Voice Assistants Influence Brand Continuous Usage? The Mediating Role of AI-Driven Customer Experience

Research on Green Development Decision Making of Logistics Enterprises Based on Three-Party Game

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