Great Expectations of Public Service Delegation: A systematic review

Overman, Sjors

doi:10.1080/14719037.2015.1103891

Cited by 66 publications

(64 citation statements)

References 101 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Nevertheless, increasing citizen satisfaction is an important driver for the creation of semi-autonomous agencies. In a review of 250 articles in public administration journals about public service delegation, 27% refer to the potential positive impacts on citizens: Delegation could increase satisfaction, trust, or political participation (Overman 2015). The relation between increasing agency autonomy and satisfaction is part of a depoliticization of service delivery (Wood and Flinders 2014).…”

Section: Agencification and Satisfactionmentioning

confidence: 99%

Autonomous Agencies, Happy Citizens? Challenging the Satisfaction Claim

Overman

2016

Governance

Self Cite

View full text Add to dashboard Cite

Is the delegation of public services to semi‐autonomous agencies associated with increased citizen satisfaction? This article assesses three theoretical routes that might link the two: responsiveness, credible commitment, and blame deflection. The article draws on data from the European Social Survey and an expert survey about delegation of tax and police services to semi‐autonomous agencies in 15 countries. No supporting evidence was found for the responsiveness and credible commitment theories. Yet semi‐autonomous agencies sometimes can absorb or deflect blame for bad performance. In the tax case, dissatisfied service users blame the agency, rather than the government. The presence of an agency worked as a scapegoat for dissatisfied service users and resulted in less dissatisfaction with the government in countries where tax services were delegated.

show abstract

Section: Agencification and Satisfactionmentioning

confidence: 99%

Autonomous Agencies, Happy Citizens? Challenging the Satisfaction Claim

Overman

2016

Governance

Self Cite

View full text Add to dashboard Cite

show abstract

“…Hospital autonomisation or the process of giving autonomy to public hospitals is part of the delegation of power and responsibility from executive departments or ministries at the national level or from the state administration at the regional or local level to another public or private organisation (Overman, ). Often, this structural change occurs within the broader public sector reforms that aim to replace the traditional model of public administration largely driven by processes, rules, and hierarchical command and control (Hughes, ) with the new model of public management emphasising “results in terms of ‘value for money’, to be achieved through management by objectives, the use of markets and market‐type mechanism, competition and choice, and devolution to staff through a better matching of authority, responsibility and accountability” (Keating, , p. 145).…”

Section: Hospital Autonomisationmentioning

confidence: 99%

An institutional analysis of the fiscal autonomy of public hospitals in Vietnam

Löfgren

2018

Asia & Pacific Policy Stud

View full text Add to dashboard Cite

This paper explores the fiscal autonomy of Vietnam's public hospitals through analysing the formal autonomy rules and the actual autonomy practices among selected hospitals. We argue that Vietnam's autonomisation of public hospitals underpins the increasing switch of healthcare costs from the state onto society alongside the transition from the universal and free healthcare services to a mix of state subsidy and fees-for-services. Utilised as a strategic instrument, hospital autonomy is reinforced in service provision, capital mobilisation, and allocation of net revenues, leaving autonomy in other dimensions increase incrementally. Consequently, Vietnam's hospital autonomisation has occasioned various revenue-maximising practices including the provision of "patient-requested" services, provider-induced supply of unnecessary services, excessive use of high-tech diagnostic equipment, inappropriate prescription of drugs, increase in patients' length of stay, and receipt of informal payments. While discerning healthcare reform in a country context, this paper expects to offer lessons to policy-makers in developing countries, which reform their healthcare services along the market principle.This is an open access article under the terms of the Creative Commons Attribution-NonCommercial License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited and is not used for commercial purposes.

show abstract

“…The distinction between regionalisation and regionalism may be somewhat academic, however, as regional strategies may, in practice, adopt features of both models and be shaped to fit institutional setting and policy environment (Overman, 2015;Taylor, 2009). concludes that NRM organisations are a product of top-down 'regionalisation' rather than bottom-up 'regionalism', while Robins (2007) describes NRM model as 'regionalism', with power and resources shifting from the state level to both the federal and regional levels.…”

Section: Regionalisationmentioning

confidence: 99%

“…Various economic, political and organisation benefits are ascribed to regionalisation (Overman, 2015), including harnessing and empowering the community and civil society, enhancing democracy, overcoming conflicts and thus reducing the need for regulation (Jennings & Moore, 2000;Lane et al, 2004b).…”

Section: Regionalisationmentioning

confidence: 99%

See 1 more Smart Citation

The Metagovernance of Australian Aater Policy: Practices, Rationales and Outcomes

Eberhard¹

View full text Add to dashboard Cite

2018The metagovernance of Australian water policy: practices, rationales and outcomes The metagovernance of Australian water policy: practices, rationales and outcomes iii List of published worksThe following works were published during the candidature period of this thesis and are relevant to its content:Dale, A., Vella, K., Pressey, R. L., Brodie, J., Gooch, M., Potts, R., & Eberhard, R. (2016).Risk analysis of the governance system affecting outcomes in the Great Barrier Reef. Eberhard, R., Thorburn, P., Rolfe, J., Taylor, B., Ronan, M., Weber, T., . . . McCosker, K. (2017). Scientific Consensus Statement 2017: A synthesis of the science of landbased water quality impacts on the Great Barrier Reef, Chapter 4: Management options and their effectiveness. Brisbane: State of Queensland.Stockwell, B., Eberhard, R., Bycroft, P., & Coutts, J. (2016). Reef Plan Best Management Program Monitoring and Evaluation Review and Practice change monitoring, evaluation reporting and improvement framework. Brisbane, Australia: Watershed Australia Waterhouse, J., Schaffelke, B., Bartley, R., Eberhard, R., Brodie, J., Star, M., . . . Kroon, F. (2017). 2017 Scientific Consensus Statement: Land use impacts on Great Barrier Reef water quality and ecosystem condition. Brisbane: Queensland Government.The metagovernance of Australian water policy: practices, rationales and outcomes Yet the practice of collaborative governance has been shown to be costly, timeconsuming and highly-uncertain. Evidence of the benefits is inconclusive, and debate about appropriate performance measures ongoing. This thesis explores the discrepancy between collaborative governance as recommended good policy practice, and its use in ongoing water policy conflicts in Australia. In so doing, this research aspires to contribute to understanding how public policy decision-making processes about water and other environmental resources can be improved.This chapter introduces the research context (section 1.2), the research problem (section 1.3) and the research question and objectives (section 1.4). The research approach is briefly outlined (section 1.5) and the significance of the research highlighted (section 1.6). Finally, this chapter presents an outline of the rest of the thesis. RESEARCH CONTEXTAustralian water resources are amongst the most variable in the world, with low rates of rainfall and runoff (Letcher & Powell, 2011), and much of Australia's water resources are inaccessible or unsuitable for human use (McKay, 2005).Australia uses a high (and growing) proportion of its water for irrigated agriculture (Australian Bureau of Statistics (ABS), 2016a).In the Australian federation, the states have primary responsibility for land and water resource management. In recent decades, the federal government has become more involved in brokering water reform and supporting community-based natural resource management (Robins, 2007).The early development of Australian water resources was closely tied to a regional development ethic. The Murray-Darling Basin, ...

show abstract

Great Expectations of Public Service Delegation: A systematic review

Cited by 66 publications

References 101 publications

Autonomous Agencies, Happy Citizens? Challenging the Satisfaction Claim

Autonomous Agencies, Happy Citizens? Challenging the Satisfaction Claim

An institutional analysis of the fiscal autonomy of public hospitals in Vietnam

The Metagovernance of Australian Aater Policy: Practices, Rationales and Outcomes

Contact Info

Product

Resources

About