Grau de satisfação dos usuários de um Centro de Especialidades Odontológicas na Paraíba

Abstract

<jats:p>Aiming to evaluate the degree of user satisfaction in a Dental Speciality Center in Paraíba, a transversal analytical quantitative survey was realized. As an instrument of data collection, forms were applied to a sample of 144 users of the health service in the city of Patos-PB. In the study were analyzed the patients socio-demographic profile, accessibility and the solving of their oral problems. After the collection, the data was stored in a database and the analysis were developed using the Statistical Package for Social Sciences – SPSS for Windows, version 20 software and submitted in charts and tables. The main results showed that most users of the center are females (66.7%), aged 36 to 60 (36.8%), belonging to low-income families. The most sought specialities were endodontics (24.3%) and surgery (20.8%). Concerning the ease of access, 84% of the respondents affirmed that it was easy getting to the center. Of all the users interviewed, 93.1% which corresponds to 134 users, indicated that they were satisfied with the service offered while only 6.9% of research participants not present their problems solved. The analysis of the data allowed to conclude that the majority of the users are satisfied with the specialized services of this oral health unit, being the same recognized as resolving.</jats:p>

Centro De Especialidades Odontológicas

“…as atitudes e a renda (4) . Transmissíveis (IST) (5) e preservativos (6) et al (7) , os quais relataram, em pesquisa realizada em um CEO de um município do estado da Paraíba, uma maior participação de mulheres.…”

“…Quanto ao maior número de pesquisados com idade igual ou superior a 35 anos, dado que se assemelhou ao de Rosendo et al (7) , pode sugerir um maior acometimento desses indivíduos por doenças bucais e/ou maior busca por serviços odontológicos especializados. Particularmente, a suposição de maior ocorrência de transtornos orais por esse público pode estar vinculada à ação de agentes infecciosos, presença de traumas e adoção de determinados hábitos e estilo de vida, além da possibilidade de decorrer de manifestações de doenças sistêmicas (9) .…”