“…Relational perspectives emphasize ongoing interactions between relational partners. Whilst a range of scholars have sought to bring relational ideas to the study of HE (e.g., Helgesen, 2008;Bowden, 2011;Bowden & Wood, 3 2011; Raciti, 2012;Cownie, 2014;Cownie, 2016), few have yet embraced the concept of gratitude. This is surprising given that reciprocity is arguably central to relational exchange within both consumer (Bagozzi, 1995) and business-to-business contexts (Houston & Gassenheimer, 1987;Nevin, 1995;Rao & Perry, 2002), and gratitude is the emotional core of reciprocity (Becker, 1986;Dewani & Sinha, 2012).…”