Graduate Students’ Perception of the Design and Management of Graduate Programs: A Case Study of Egerton University

Abstract

This study was designed to provide information on the quality of educational programs as

Effect of service quality on graduates’ satisfaction

“…Classrooms rated the highest implementation, followed by faculty members, library and administration, respectively. These results are matching with Lopokoiyit and Chepkilot (2013) stated in Egerton University, program quality rated 69.6 per cent, administrative staff quality 72.5 per cent and faculty staff quality 62.5 per cent. Mansoor and Ali (2015) said in Sri Lankan universities that students' satisfaction on their academic performance quality was 3.29.…”

“…Business education graduates need to possess teamwork competencies, which are necessary for the marketplace (Oduma and Ile, 2012). In Egerton University, program quality rated 69.6 per cent, administrative staff quality rated 72.5 per cent, faculty staff quality rated 62.5 per cent, and all were affecting graduates' satisfaction (Lopokoiyit and Chepkilot, 2013). A survey that included 47,342 graduates from the Italian National Statistical Institute confirmed that participating in university activities with sustainable academic performance increases the possibility of employment (Ciriaci and Muscio, 2014).…”

“…Sultan and Wong (2013) showed that in Australian universities, academic, administrative and facilities affect students' perception. Lopokoiyit and Chepkilot (2013) concluded that in Egerton University, program quality, administration quality and faculty members' qualities were affecting graduates' satisfaction. Icli and Anil (2014) mentioned that in Turkish universities, academic, administrative service, library services, providing career opportunities and supporting services affect service quality.…”