Gracefully mitigating breakdowns in robotic services

Lee, Min Kyung; Kielser, Sara; Forlizzi, Jodi; Srinivasa, Siddhartha S.; Rybski, Paul E.

doi:10.1145/1734454.1734544

Cited by 67 publications

(92 citation statements)

References 10 publications

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“…Given technology differences across the U.S. and China, scenarios are a good way to understand preferences independent of the technology participants currently have available or are using. This method is also well established within the HCI field with studies as diverse as understanding responses to breakdowns in robots [20] and examining information demands in context-aware applications [21]. In our study, we provided written scenarios describing a situation encountered by a discloser (to reduce social desirability effects of responding for oneself) and questions about whether and how this person would disclose the events of his day to a prospective recipient.…”

Section: Methodsmentioning

confidence: 99%

How and to whom people share

Zhao

Hinds

Gao

2012

Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work

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The global expansion of the use of online communities, including social networking sites, necessitates a better understanding of how people self-disclose online, particularly in different cultures. In a scenario-based study of 1,064 respondents from the United States and China, we aimed to understand how self-disclosure is affected by communication mode (face-to-face vs. online), type of relationship and national culture. Our findings show that national culture interacts with communication mode and type of relationship to affect the extent of self-disclosure. Our analysis also suggests that peoples' disclosure depends on characteristics of the relationship, e.g., closeness and openness. Our results shed new light on how online communities might be designed for users in different cultures and for intercultural collaboration. Author KeywordsSelf-disclosure, communication mode, relationship, culture, social networking sites ACM Classification KeywordsH5.m. Information interfaces and presentation (e.g., HCI): Miscellaneous.In this study, we investigate 1) how self-disclosure is affected by communication mode and the closeness and openness of the relationship, and 2) if and how the patterns of self-disclosure vary across national culture. Through this research, we gain insight into how to design better online communities to support interpersonal relationship development. In particular, we aim to inform the design of online communities and social networking software to support diverse cultures and, to a lesser extent, intercultural interaction. To do so, we conducted a scenario-based study with a global IT company's employees in the U.S. and China to investigate how communication mode (face-to-Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee.

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Section: Methodsmentioning

confidence: 99%

How and to whom people share

Zhao

Hinds

Gao

2012

Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work

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“…These referred to previous snack choice patterns, service usage patterns, and the robot's behaviors and breakdowns [22]. Because these interactions were based on participants' prior history with the robot and snack service, they were introduced after four deliveries had occurred.…”

Section: Personalizationmentioning

confidence: 99%

Ripple effects of an embedded social agent

Lee

Kiesler

Forlizzi

et al. 2012

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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Prior research has investigated the effect of interactive social agents presented on computer screens or embodied in robots. Much of this research has been pursued in labs and brief field studies. Comparatively little is known about social agents embedded in the workplace, where employees have repeated interactions with the agent, alone and with others. We designed a social robot snack delivery service for a workplace, and evaluated the service over four months allowing each employee to use it for two months. We report on how employees responded to the robot and the service over repeated encounters. Employees attached different social roles to the robot beyond a delivery person as they incorporated the robot's visit into their workplace routines. Beyond one-on-one interaction, the robot created a ripple effect in the workplace, triggering new behaviors among employees, including politeness, protection of the robot, mimicry, social comparison, and even jealousy. We discuss the implications of these ripple effects for designing services incorporating social agents.

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“…The robot resources in this paper refer to any kind of expendable supplies that robots consume during task execution. Examples of such resources include batteries for surveillance robots [15], dust filters for cleaning robots [16], herbicide for weeder robots [17], and snacks for refreshment delivery robots [18]. If the resources are not considered in task allocation, the tasks might be allocated to robots that will run out of resources in the middle of task execution.…”

Section: Introductionmentioning

confidence: 99%

Ad Hoc Network-Based Task Allocation With Resource-Aware Cost Generation for Multirobot Systems

Lee

Zaheer

Kim

2014

IEEE Trans. Ind. Electron.

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The objective of multirobot task allocation (MRTA) is to assign tasks to robots to minimize the overall cost of task performance. This paper proposes a decentralized MRTA approach considering the robots' residual expendable resources and their limited communication ranges. The proposed approach consists of two algorithms, namely, resource-aware cost generation (RCG) and ad hoc network-based task allocation (ANTA). The RCG algorithm allows each robot to generate a credible cost of task performance considering its residual resources in task planning. The ANTA algorithm constructs the minimal spanning tree network among the robots and determines the robot with the lowest cost for the task through multihop communication in a decentralized manner. The advantages of the proposed approach are minimization of unnecessary task performance cost caused by resource shortage of robots during task execution and the use of an ad hoc network among the robots to allow more robots to participate in the task allocation process. The effectiveness of the proposed approach is demonstrated through computer simulations for multirobot foraging as a test problem.Index Terms-Ad hoc network-based task allocation (ANTA), decentralized task allocation, multirobot systems, resource-aware cost generation (RCG).

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Gracefully mitigating breakdowns in robotic services

Cited by 67 publications

References 10 publications

How and to whom people share

How and to whom people share

Ripple effects of an embedded social agent

Ad Hoc Network-Based Task Allocation With Resource-Aware Cost Generation for Multirobot Systems

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