GPTCCC: An instrument for measuring group package tour service

Wang, Kuo Ching; Hsieh, An Tien; Chou, Shu Hui; Lin, Yu Shan

doi:10.1016/j.tourman.2006.04.017

Cited by 97 publications

(94 citation statements)

References 81 publications

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“…Through the model, the multifactorial character of satisfaction as a construct is confirmed, showing the influences existing between the independent variables that condition it. In this sense it is considered that the results obtained are consistent with the elements identified in similar studies in the literature consulted (Buhalis 2000;Echtner and Ritchie 1993;Kozak and Rimmington 1998;Lin, Lee and Chen 2009;Moutinho Luiz et al 2015;Tosun et al 2015;Wang et al 2000;Wang et al 2007;Wang et al 2013). Differences are associated with the results of one or another author regarding the attributes considered or the nomenclature used to name them, but in general they coincide in the latent variables considered as those of attraction, access, lodging and facilities.…”

Section: Discussionsupporting

confidence: 65%

Structural Equation Model: Influence on Tourist Satisfaction With Destination Atributes

Pérez-Campdesuñer¹,

García-Vidal²,

Sánchez-Rodríguez³

et al. 2017

Tour. hosp. manag.

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Purpose -To present a model that expresses the relationships observed between a set of independent variables that condition overall satisfaction with a tourist destination, allowing to discover the potential for improvement of this indicator. Methodology -An instrument is designed to measure the satisfaction of tourists with a destination, starting from a list of attributes used in the literature that are submitted to the research of experts. A reliability analysis of the results and an evaluation of construct validity were performed. Through a confirmatory factor analysis, the factorial structure of the set of observed variables was identified. Finally, a structural equations model was created to understand the interrelationship between the variables considered in the study and their incidence in general satisfaction with the destination. Findings -The application of the instrument designed to the calculated sample allowed to identify the latent variables existing in the practical construct studied, identifying through the factorial analysis four aspects associated to the satisfaction of tourists with the destination: access, lodging, facilities and attractions. The construction of the structural equations model corroborated the previous results and evidenced the level of incidence of each factor studied in the overall satisfaction as well as the incidence of each attribute in the factor that integrates. Originality -It is achieved define a structural equations model that represents and explains the relationship between the variables considered in the quality management of a destination and the degree to which they relate to each other and influence the level of satisfaction experienced by tourists.

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Section: Discussionsupporting

confidence: 65%

Structural Equation Model: Influence on Tourist Satisfaction With Destination Atributes

Pérez-Campdesuñer¹,

García-Vidal²,

Sánchez-Rodríguez³

et al. 2017

Tour. hosp. manag.

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show abstract

“…The tour guide is responsible for guiding the travelers and helping meet their daily needs, such as accommodating and food, as well as dealing with any health and safety issues (Ap & Wong, 2001;Wang, Hsieh, Chou & Lin, 2007). However, if there is only one tour guide to meet of all the needs of a group this can be very exhausting, and the goal of this case study was thus to design a prototype electronic tour guide.…”

Section: Observing the Phenomenamentioning

confidence: 99%

Applying an empathic design model to gain an understanding of consumers’ cognitive orientations and develop a product prototype

Luh

Hsieh

et al. 2012

JIEM

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Abstract:Purpose: Consideration of consumer opinion is a key success factor when it comes to developing a new product. However, businesses may lack suitable methods for this, and designers may lack practical training, with both situations meaning that firms are unable to precisely adopt consumer opinions. Moreover, consumer cognitions for a product are widely regarded as changeable and abstract.It is worth studying how to determine consumers' opinions and transform them into references for prototype development. The purpose of this study is thus to create an Empathic Design Model which would be able to determine consumer cognitive orientation.Design/methodology/approach: This model includes observing related phenomena, laddering the cognition, connecting the elements of the Associations Matrix, producing the hierarchy of the following four items, attributes, functional consequences, psychosocial consequences and values, and then producing a prototype to help designers and consumers reach a consensus on the cognitive structure of products. Findings:As demonstrated in a case study of the design of an "electronic tour guide", the authors developed a prototype that can help a guide to perform their job on a group package tour. Consequently, the Empathic Design Model can be Journal of Industrial Engineering and Management -http://dx.doi.org/10.3926/jiem.408 -230 -operated and put into practice. By Mind Mapping, the prototype can be then imitated and reinvented by designers as needed. Originality/value:This model focuses on the early phase of the design process, providing the designing industry with a technique to forecast consumers' potential needs and develop a prototype effectively.

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“…For example, Zhang and Chow (2004) proposed 20 service quality attributes to rate tourist guide performance in Hong Kong. Wang, Hsieh, Chou, and Lin (2007) employed multistage steps to validate a scale for measuring the group package tour service in Taiwan. In their study, six items for tour leader attributes (good presentation ability, a sense of responsibility, friendliness, interpretive ability, professional ability, and an ability to coordinate within group members) were extracted.…”

Section: Theory Background Tourist Guide Performancementioning

confidence: 99%

Tour Guides and Destination Image: Evidence From Portugal

Pereira¹

2015

JTHM

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Tourist guides as front-line professionals, information-givers, and interpreters act as destination representatives and "ambassadors" in the eyes of tourists (Rabotić, 2010). This paper, using an empirical analysis of coach tour foreign tourists travelling in Portugal, intends to determine how tourist destination image (TDI) is modified and enhanced through the influence of tourist guide performance and tourist satisfaction with the guided tour. A survey questionnaire of first-time package tour travellers to Portugal revealed a positive change in attitude to image components such as monuments/museums, tourist information, landscape, and gastronomy and wines, confirming that the tourist guide's attributes in communication skills and scholar knowledge (history, art, and popular culture) together with highly rated tourist satisfaction with the guided tour concerning the professional competence of a bus driver were critical in enhancing Portugal destination image. Marketing implications for senior coach tour in Portugal are drawn.

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GPTCCC: An instrument for measuring group package tour service

Cited by 97 publications

References 81 publications

Structural Equation Model: Influence on Tourist Satisfaction With Destination Atributes

Structural Equation Model: Influence on Tourist Satisfaction With Destination Atributes

Applying an empathic design model to gain an understanding of consumers’ cognitive orientations and develop a product prototype

Tour Guides and Destination Image: Evidence From Portugal

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