Government to citizen communications: From generic to tailored documents in public administration

Colineau, Nathalie; Paris, Cécile; Linden, Keith Vander

doi:10.3233/ip-2012-0272

Cited by 9 publications

(7 citation statements)

References 10 publications

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“…Government actors whose duties are directly implicated by a crisis have the responsibility to proactively assert their authority and explain what steps need to be taken through each phase of emergency (Colineau et al, 2012). The choice of words is particularly important as public acceptance of such policy‐related information depends on how it is understood (Ansell & Boin, 2019; Baekkeskov & Rubin, 2017).…”

Section: Measuring Gubernatorial Action and Crisis Leadershipmentioning

confidence: 99%

Face mask mandates: Unilateral authority and gubernatorial leadership in US states

Myers,

Downey

2023

Law & Policy

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During the first year of the COVID‐19 pandemic in the United States, the coordination and cooperation between the federal government and the states failed. American governors were thus tasked with making critical public health policy choices—under extreme uncertainty—with varying institutional capacities, partisan pressures, and state demographic differences. Yet most of the nation's governors chose to impose a face covering or mask mandate to limit the spread of cases. We collected each governor's executive order that mandated the conditions under which their residents would be required to wear a mask and employed a sentiment analysis program to extract key qualities of crisis leadership communication. Our analyses provide insights into the institutional and partisan factors that determined a face mask mandate as well as the institutional, demographic, and leadership communication qualities that affected the total number of cases per capita in the states. Our findings have important implications for post‐pandemic policy recommendations with respect to the effectiveness of policies that seek to lower the transmission of viruses in public spaces and the characteristics of impactful public health messaging by government leaders.

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Section: Measuring Gubernatorial Action and Crisis Leadershipmentioning

confidence: 99%

Face mask mandates: Unilateral authority and gubernatorial leadership in US states

Myers,

Downey

2023

Law & Policy

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“…More details can be found elsewhere regarding the general structure and reusability of the context model [19] and on the precise representation of the eligibility conditions [12].…”

Section: Context Modelmentioning

confidence: 99%

The pragmatic web

Colineau

Paris

VanderLinden

2013

Proceedings of the 31st ACM International Conference on Design of Communication

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Public administrations must communicate with a diverse citizenry concerning complex programs and initiatives. Because producing individual communications for a large citizenry is expensive, the communications are written generically, carefully discussing all possible contingencies and details. Because the programs are complex, these generic communications are difficult to understand. One way to communicate more effectively in this complex environment is to automatically tailor each communication based on the context of each individual citizen. This paper presents a prototype system that produces web presentations describing the programs offered by a public administration agency to the citizenry it serves. The work is presented as an example of work on the pragmatic web. Particular attention is focused on the system's authoring tool, which allows authors to produce and configure the resources required to drive the tailoring mechanism.

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“…Despite the importance that this process of audiences' classification might entail in the study of social media, public sector scholars need to foster the attention to understand audience composition and their behaviors ( Mergel, 2013b ; Panagiotopoulos et al, 2017 ). In some cases, audience mapping has been carried out using vague or generic groupings ( Bonsón et al, 2015 ; Colineau, Paris, & Vander Linden, 2012 ; Mahler & Regan, 2011 ). In other cases, they have not provided relevant information about the expected behavior towards agents of the public sector, with some noticeable exceptions ( Shwartz-Asher et al, 2017 ; Wukich et al, 2019 ).…”

Section: Conceptual Frameworkmentioning

confidence: 99%

User roles for emergency management in social media: Understanding actors' behavior during the 2018 Majorca Island flash floods

Villodre

Criado

2020

Government Information Quarterly

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Social media assemble multiple users' interactions across singular events. Authorities need to navigate this diversity to effectively communicate and promote collaborative strategies. During emergency situations, discerning “who is there” is even more important for authorities, as this tracing process can save lives reaching the appropriate targets. This article contributes to this problem during emergency situations by proposing a user role taxonomy. We argue that focusing on functional behaviors could bypass the complexity of defining audiences during critical events. We test our framework using data from the 2018 flash floods in Sant Llorenç, Majorca island (Spain). Results show a diverse set of audience roles that emerge during crisis and post-crisis stages. We also identify the inclination of actors to represent certain roles and not others. Our findings contribute to understand crisis development models, and also crisis coordination configurations, such as the four-channel model or the network coordination perspective. Practical implications for public managers vary from improving coordination to influence audience's behavior during crises.

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Government to citizen communications: From generic to tailored documents in public administration

Cited by 9 publications

References 10 publications

Face mask mandates: Unilateral authority and gubernatorial leadership in US states

Face mask mandates: Unilateral authority and gubernatorial leadership in US states

The pragmatic web

User roles for emergency management in social media: Understanding actors' behavior during the 2018 Majorca Island flash floods

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