Government Services in Outlying Regions

Abstract

E-government offers the potential to provide easy and flexible access to a vast array of government services, particularly in outlying regions where traditional service centers are scarce and costly. However, past research shows that online services use decreases in non-urban areas. The objective of this chapter is to identify factors that influence the use of e-government services in outlying regions. In the delivery of any government services, there are two parties: citizens and the government. Hence, in order to better identify these factors, we conducted our study from two points of view: the citizens’ and the government’s managers. These results show that attitude positively affects intention to use e-government services. From the citizens’ perspective, attitude is in turn influenced by perceived usefulness, perceived ease of use, perceived risk, and trust. From the managers’ perspective, several social, economic, demographic, and psychological factors should be considered for the development of online services.