Gouvernance et décision

Chatelin-Ertur, Céline; Nicolas, Eline

doi:10.3917/rsg.251.0131

Cited by 6 publications

(1 citation statement)

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“…Organizational performance requires a performance management model that establishes a basis for organizational governance and a framework for how managers should make decisions when it comes to creating and distributing value in the organization [22]. A leading reason why organizations have trouble meeting performance targets is the tendency of many managers to assess performance based on costs and efficiency.…”

Section: The Integrated Performance Management System and Its Toolsmentioning

confidence: 99%

The Integrated Performance Management System: A Key to Service Trajectory Integration

Moisan

Fournier

Lagacé

et al. 2021

International Journal of Integrated Care

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Introduction: This article presents an experience of deploying an integrated performance management system as a catalyst for the integration of a service trajectory for children in vulnerable situations. Called ''Jimmy'', the project identifies how the integrated performance management system makes it possible to improve accessibility, continuity of services and well-being at work among stakeholders.Methods: An action research was conducted in a large healthcare organization in Canada, between August 2016 and October 2018. Data was systematically collected throughout the various cycles of research using field notes, more than 350 hours of observations, 15 interviews and 3 focus groups.Results: This research supports using an integrated performance management system as a model for collaborative management that supports both horizontal and vertical integration in the service trajectory. The use of visual boards and status sheet meetings were determining factors for service integration and the functioning of integrated teams. This also led to improvements in accessibility and continuity of services, as well as in employee well-being.Discussion and conclusion: Supported by the various tools of the integrated performance management system, Project ''Jimmy'' reinforces the implementation of linkage and coordination models, which in turn helps create strong connections among teams. The status sheet meetings and visual boards are tools that vertically integrate different hierarchical levels and horizontally integrate various front-line stakeholders through the user-oriented trajectory.

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Section: The Integrated Performance Management System and Its Toolsmentioning

confidence: 99%