Going Online for Groceries: Drivers of Category-Level Share of Wallet Expansion

Campo, Katia; Lamey, Lien; Breugelmans, Els; Melis, Kristina

doi:10.1016/j.jretai.2020.05.003

Cited by 20 publications

(22 citation statements)

References 52 publications

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“…Perceived usefulness, illustrated by reducing administration costs and shortening payment times, can impact e-wallet payments on an ongoing basis. The results of this study support the results of research which state that perceived usefulness influences the use of e-wallet payments (Li et al, 2020;Yang et al, 2021;Campo et al, 2021;Pertiwi et al, 2020;Chalik & Faturohman, 2022).…”

Section: Fig 2 Path Coefficient Of the Resulting Modelsupporting

confidence: 87%

“…An E-wallet is an electronic service that can store data and funds that can be used as a means of payment without using a card (Foster et al, 2022). The use of e-wallets has increased in grocery product categories made by purchasing online (Campo et al, 2021). E-wallets are predicted to grow rapidly and become an opportunity for businesspeople to compete in Indonesia's current conditions (Chalik & Faturohman, 2022).…”

Section: E-wallet Paymentmentioning

confidence: 99%

“…In a cross-sectional manner, E-wallet users of 501 respondents with data collection using the Google form concluded that ease of use affects perceived usefulness in using e-wallet payments (Yang et al, 2021). Perceived online ordering convenience and perceived online purchase sensory risk are planned to impact the share of wallet expansion (Campo et al, 2021). The ease of using e-wallets on smartphones for payments can make work easier so that users use them intensively (Singh et al, 2020).…”

Section: The Relationship Between Ease Of Use and Perceived Usefulnes...mentioning

confidence: 99%

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The effect of e-WOM on customer satisfaction through ease of use, perceived usefulness and e-wallet payment

Nugroho¹,

Siagian²,

Oktavio³

et al. 2023

10.5267/j.ijdns

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Currently, streaming applications have been widely used by users to get comfort and pleasure in life. Users communicate with each other on social media related to the activities carried out. Communication is formed online as electronic word of mouth (e-WOM) between one user to another. The data distributed was 1238 respondents using streaming applications and 324 respondents in Indonesia who had used e-wallet payments as members. The analysis data was to answer all research hypotheses using partial least squares. The data processing results show that e-WOM impacts the perceived ease of use of e-wallets by 0.408. E-WOM positively impacts the perceived usefulness of the e-wallet by 0.270. E-WOM has an impact on e-wallet payment intention of 0.190. Perceived ease of use has an effect of 0.175 and perceived usefulness of 0.259 on e-wallet payment intention. Perceived ease of use influences perceived usefulness of 0.395. Perceived ease of use and perceived usefulness impact customer satisfaction in terms of 0.157 and 0.217. Finally, it was found that e-wallet payment intention has an impact of 0.173 on customer satisfaction. The results of this study contribute to e-wallet payment users and managers building two-way and effective communication through social media so that they can quickly and accurately solve user problems. The theoretical contribution is to enrich the theory of marketing behavior and technology acceptance models in electronic commerce.

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Section: Fig 2 Path Coefficient Of the Resulting Modelsupporting

confidence: 87%

Section: E-wallet Paymentmentioning

confidence: 99%

Section: The Relationship Between Ease Of Use and Perceived Usefulnes...mentioning

confidence: 99%

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The effect of e-WOM on customer satisfaction through ease of use, perceived usefulness and e-wallet payment

Nugroho¹,

Siagian²,

Oktavio³

et al. 2023

10.5267/j.ijdns

View full text Add to dashboard Cite

show abstract

“…Online grocery stores offer new options for grocery shopping and set novel challenges for retailers regarding their services. For example, in the case of a large assortment, the need to scroll multiple screens might interrupt consumers’ decision-making ( Campo et al, 2021 ). Because these technologies are new for many consumers, perhaps ease-of-use has a positive impact on online grocery shopping behavior.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

Online grocery shopping before and during the COVID-19 pandemic: A meta-analytical review

Tyrväinen

Karjaluoto

2022

Telematics and Informatics

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“…If this correlation is significant, the Gaussian copula approach indicates a potential endogeneity problem and the inclusion of the Gaussian copula term in the regression model should correct the endogeneity problem. Otherwise, if the correlation is not significant, researchers assume that endogeneity does not substantially affect the regression model's results and, therefore, they often do not include the respective copula terms in their final model (e.g., Campo et al, 2021;van Ewijk et al, 2021;Wlömert & Papies, 2019).…”

Section: Introductionmentioning

confidence: 99%

Revisiting Gaussian copulas to handle endogenous regressors

Becker

Proksch

Ringle

2021

J. of the Acad. Mark. Sci.

103

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Marketing researchers are increasingly taking advantage of the instrumental variable (IV)-free Gaussian copula approach. They use this method to identify and correct endogeneity when estimating regression models with non-experimental data. The Gaussian copula approach’s original presentation and performance demonstration via a series of simulation studies focused primarily on regression models without intercept. However, marketing and other disciplines’ researchers mainly use regression models with intercept. This research expands our knowledge of the Gaussian copula approach to regression models with intercept and to multilevel models. The results of our simulation studies reveal a fundamental bias and concerns about statistical power at smaller sample sizes and when the approach’s primary assumptions are not fully met. This key finding opposes the method’s potential advantages and raises concerns about its appropriate use in prior studies. As a remedy, we derive boundary conditions and guidelines that contribute to the Gaussian copula approach’s proper use. Thereby, this research contributes to ensuring the validity of results and conclusions of empirical research applying the Gaussian copula approach.

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Going Online for Groceries: Drivers of Category-Level Share of Wallet Expansion

Abstract: Graphical abstract

Cited by 20 publications

References 52 publications

The effect of e-WOM on customer satisfaction through ease of use, perceived usefulness and e-wallet payment

The effect of e-WOM on customer satisfaction through ease of use, perceived usefulness and e-wallet payment

Online grocery shopping before and during the COVID-19 pandemic: A meta-analytical review

Revisiting Gaussian copulas to handle endogenous regressors

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