Going Global: Providing Library Resources and Services to International Sites

Wang, Zhonghong; Tremblay, Paul R.

doi:10.1080/01930820802312961

Cited by 7 publications

(8 citation statements)

References 2 publications

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“…A detailed collection of essays on international collaboration and services between NYU Abu Dhabi and partners, edited by Pun, Parrott, and Collard (2016a), will be published later this year. Academic library services at international sites are discussed, including an informative literature review, in a case study by Wang and Tremblay (2009) of LIU's Global College community.…”

Section: Literature Reviewmentioning

confidence: 99%

Communication and Collaboration in Library Technical Services: A Case Study of New York University in Abu Dhabi

Parrott

2016

New Review of Academic Librarianship

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New York University Abu Dhabi Library has developed new strategies to increase efficiency in technical services processing between units based in New York and Abu Dhabi. This case study discusses the challenges specific to the international context and the methods used to overcome them, increase speed processing, and ultimately improve patron access to materials. A key factor in successful implementation was the strategic decision made by library administration to provide the newly-hired technical services librarian with three months of cross-training in New York before permanently moving to Abu Dhabi. A specific model of communication was put into action leading to the resolution of many problems and inefficiencies. In addition, a broader study of global communication tools was conducted and resulted in best practices for other library units within the university network. This case study outlines the background, communication processes and outcomes.

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Section: Literature Reviewmentioning

confidence: 99%

Communication and Collaboration in Library Technical Services: A Case Study of New York University in Abu Dhabi

Parrott

2016

New Review of Academic Librarianship

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“…White advises listening to the needs of students as well as additional constituents in order to create valuable services and to promote the library to various stakeholders (White et al, 2009, p. 192). Wang and Tremblay (2009) also discusses the importance of reaching out to study abroad administrators to discuss the needs of the study abroad community. A common thread within the literature is that we must understand the needs of our students studying abroad if we are to provide effective, usable services.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Booth (2008) hints at the valuable role virtual reference programming can play in study abroad support. Wang and Tremblay (2009) advocates for a dedicated component to the Library Homepage for study abroad students. Hammond (2009) takes a more philosophical approach when she asserts the importance of re-conceptualizing the library's public services for increasingly internationalized students and programs.…”

Section: Literature Reviewmentioning

confidence: 99%

Even an ocean away: developing Skype‐based reference for students studying abroad

Cohen

Burkhardt

2010

Reference Services Review

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Purpose-The purpose of this paper is to outline the development of a Skype-based, study abroad reference service. Design/methodology/approach-The paper discusses the criteria used for technology and situates the project in the literature on study abroad reference services. Findings-Using Skype, a free video-conferencing software, allows librarians to offer reference services to study abroad students effectively, easily, and without new technologies or significant cost. Originality/value-The paper offers other librarians strategies for developing and launching similar programs and shares challenges encountered to prepare librarians for success in their own projects.

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“…Users generally seek the utility and linking of new technological tools to the library services rather than providing conventional sources of information. They expect good physical facilities, adequate collections, easy access and proper study space available 24 hours of the day (Wang & Tremblay, 2009;Wang, 2012) with high quality and reliability. In this circumstance, librarians have to rethink the current services they provide, comprehensiveness of the collection, human resource planning etc.…”

Section: Introductionmentioning

confidence: 99%

Examining the relationship between competitive capability and perceived service quality in university libraries

Arachchige

Singh

Weerasooriya

2021

Jnl Univ. Librarians Assoc. Sri Lanka

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As modern Information Technology has created a way to a variety of information service opportunities, many options other than the conventional library service are available for users. A stiff competition has emerged among information service providers and therefore university library professionals too have to think of their competitive advantage. Service quality has gained a high concern as a strategy for developing the competitive position of an organization and many studies in different fields have established a strong relationship between service quality and competitive advantage. Viewing inversely, some practitioners contemplate that the competitive position of resource capabilities can influence the improvement of service quality. In order to examine the relationship between competitive position and the service quality in a university library context, an exploratory survey was employed utilizing a VRIO based questionnaire and LibQUAL+ based instrument with 89 library professionals selected from 15 state university libraries in Sri Lanka. The study reveals that there is a moderate positive correlation between two variables (r = .286, n= 66, p = .020). As the relationship is moderate, further studies seem essential to support the hypothesis. The large percentage of residuals indicates that there are more factors contributing to the service quality in university libraries. This study

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Going Global: Providing Library Resources and Services to International Sites

Cited by 7 publications

References 2 publications

Communication and Collaboration in Library Technical Services: A Case Study of New York University in Abu Dhabi

Communication and Collaboration in Library Technical Services: A Case Study of New York University in Abu Dhabi

Even an ocean away: developing Skype‐based reference for students studying abroad

Examining the relationship between competitive capability and perceived service quality in university libraries

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