Going back to its roots: Can hospitableness provide hotels competitive advantage over the sharing economy?

Power dynamics in peer-to-peer accommodation: Insights from Airbnb hosts

“…The emergence of the P2P accommodation phenomenon has undoubtedly changed the dynamics of the hospitality industry (Cheng, 2016;Mody et al, 2019). The popularity of the phenomenon, as evidenced by the growth of Airbnb, seems to be accompanied by platform efforts to professionalize the P2P accommodation service .…”

“…good quality toiletries) as representing the quality service offered while others discussed their hosting practice in more abstract terms, suggesting that "if you treat guests as you treat your friends and family, you can't go wrong" (Gloria). Specifically, "being friendly, polite and treating guests as if they are special" (Matt) was mentioned as a key aspect of hospitableness, which in P2P accommodation represents an important dimension influencing the guest experience Mody et al, 2019). However, as discussion moved on, it became apparent that host practices in Airbnb are to a great extent non-standardized with the conditions under which accommodation resources are shared with guests emerging as influential.…”

“…These changes point towards an effort to professionalize the P2P accommodation service , which further adds to the changing dynamics in the hospitality industry brought about by the popularity of the P2P accommodation phenomenon (Cheng, 2016;Mody et al, 2019). Arguably, the co-existence of professional service providers and individual hosts on the Airbnb platform is likely to affect the nature of host-guest interactions as it triggers a reordering of meanings, roles and practices (Farmaki et al, 2020a(Farmaki et al, , 2020b.…”

Storytelling through experiencescape: Creating unique stories and extraordinary experiences in farm tourism

“…The term servicescape is widely applied in the tourism industry including the recent studies of Dedeoglu, Bilgihan, Ye, Buonioncontiri and Okimus (2018) and Line, Hanks and Kim (2018), which focus on experience value and behavioural intentions. Mody et al (2018) on the other hand used experiencescape in their studies of the hospitableness of hotel staff. It is argued that the tourism industry is in a unique position as although it is technically a service industry, it is beyond simply fulfilling consumers' functional needs (Jernsand et al, 2015).…”

“…Experience-related studies remain under-researched and there are even less empirical studies investigating the link between experiencescape and storytelling in the tourism industry (Koll, 2015;Mody, Suess and Lehto, 2018;Mossberg, 2008). Experiencescape is a term derived from servicescape and the latter term include the physical environment where the commercial exchange of service occur.…”