Global e‐commerce: a framework for understanding and overcoming the trust barrier

Aljifri, Hassan; Pons, Alexander P.; Collins, Daniel P.

doi:10.1108/09685220310480417

Cited by 83 publications

(36 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…These barriers include objective technical issues such as networkinfrastructure and computer literacy (Reddy and Iyer, 2002), as well as subjective factors such as culture (Yap et al, 2006)) and trust (Olson and Olsen, 2000;Aljifri et al, 2003). In particular, 5 when purchases are large in value as in B2B commerce, then trust building becomes important and is predicated on an absence of corruption.…”

Section: E-readiness At the Trans-national Levelmentioning

confidence: 99%

E‐readiness and trust: macro and micro dualities for e‐commerce in a global environment

Berthon

Pitt

Cyr

et al. 2008

International Marketing Review

View full text Add to dashboard Cite

and is the author of five books and over 50 research articles. Her research is focused on how trust, satisfaction, and loyalty are built in online business environments through website design. Career and research information are at www.diannecyr.com and www.eloyalty.ca Colin Campbell is currently pursuing his PhD at Simon Fraser University. He is interested in electronic commerce, branding, and new product development.2 e-Readiness and Trust: Macro and Micro Dualities for E-Commerce in a Global Environment Research Paper PurposeTo create a framework for national readiness and receptivity to e-commerce at both the business to business as well as business to consumer levels. Design/methodology/approachRelevant literature on e-readiness is discussed in light of research on corruption and national values. A model is formulated at the macro level in which e-readiness is predicted to be related to national culture values and corruption. Analysis at the micro level rests on existing literature related to trust and website usability. FindingsAt the macro level of analysis, levels of perceived corruption within a country, and overarching national values are identified as significant contributors to e-readiness especially in the business to business realm. At a more micro level, we propose that individual expectations regarding ability to trust an online vendor, and the suitability of usability characteristics of website design contribute to e-readiness at the business to consumer level. Taken together, macro and macro factors jointly contribute to a nation's readiness and receptivity to e-commerce. Research limitations/implicationsThe empirical work presented is based on aggregate level data from only one point in time. Results only provide generalized trends that may not be representative of all firms in a country or still applicable in the present time. Practical implicationsPractitioners are challenged to think beyond technological readiness and address factors such as corruption, national culture, and web design before entering new markets. Originality/valueThis paper identifies aspects of e-readiness beyond purely technical infrastructure and provides a fresh empirical model. This study uniquely considers both micro and macro level characteristics that contribute to e-readiness.Keywords: e-readiness, corruption, national culture, trust, website interface 3 INTRODUCTIONThe role of electronic networks has grown exponentially in recent years (Economist 2006). Trans-national exchanges have emerged including public exchanges such as Covisint (www.covisint.com), or closed and private exchanges such as those run by Wal-Mart and Dell.The result is a plethora of electronically managed trans-national supply chains (Brass, 2006). Despite this, research into macro level or trans-national aspects of e-commerce has received little attention. Exceptions are the works of Samiee (1998), Avlonitis and Karayanni (2000), Porter (2001) and Karavdic and Gregory (2005). There has been some exploration into technical issues such as trans...

show abstract

Section: E-readiness At the Trans-national Levelmentioning

confidence: 99%

E‐readiness and trust: macro and micro dualities for e‐commerce in a global environment

Berthon

Pitt

Cyr

et al. 2008

International Marketing Review

View full text Add to dashboard Cite

show abstract

“…The political and legal climate of a country can significantly hinder the growth of e-commerce where there is no substantial cooperation from the government (Aljifri et al, 2003). The government policies and regulations influence the generation and use of e-commerce technology by organizations.…”

Section: Review Of Literaturementioning

confidence: 99%

“…For developing countries, information security issues have been compounded by the lack of trusted certificate authorities and telecommunication systems that would provide the protection needed for e-commerce to grow in that country (Aljifri et al, 2003). Therefore, effective strategic approaches regarding the situation of Internet security and telecom infrastructure must be deployed in Syria for the future of e-commerce and other technologies (UNDP-Syria, 2004).…”

Section: World Journal Of Business and Managementmentioning

confidence: 99%

Barriers to E-Commerce Adoption in Syria: An Empirical Detection

Ahmed

Hasan²

2016

WJBM

View full text Add to dashboard Cite

The number of Internet users in the world has been mounted over the years. By the end of 2011, more than one-third of the population was online, i.e., 2.3 billion people, and this growth has provided the impetus and the opportunities for global and regional e-commerce. However, all countries are not likely to benefit equally from the virtuous circle of Internet diffusion created by globalization and multiple revolutions in information and communication technologies. The e-commerce can reduce the economic disparity between the developing and developed countries. Despite the promises made by various international organizations, the developing countries are encountering difficulties in realizing the benefits of e-commerce. It is argued that many factors are still confound and challenging the adoption of e-commerce. In order to derive the benefits of e-commerce, region specific /country specific diagnosis of the associated factors and barriers leading to the problem is an immense necessity. Keeping in view the various initiatives undertaken by the Syrian government viz., E-Signature Legislation Project, Intellectual Property Protection Project and the National Programme for Promoting Information Technology Initiatives etc.; and considering the multifaceted issues relating to e-commerce in Syria viz., formation of contracts, cyber contracts, validity of e-transactions, dichotomy of offer and invitation to treat, mutual mistake, identity of parties etc, a study on e-commerce adoption in Syria is fascinating academic focus. Hence, the paper is an attempt to detect the main barriers to e-commerce in Syria.

show abstract

“…It's a big mistake to think that large-scale businesses are the main driver of economic activity but rather small and medium-sized enterprises "are considered the most efficient and capable instrument to accelerate the pace of economic and social development" in both advanced and developing countries (Aljitri,et al, 2003). SMEs are attractive for other reasons, including the simplicity of their establishment and administrative structure because…”

Section: Introductionmentioning

confidence: 99%

An Empirical Study of Internet Use in Saudian's Small and Mediums Enterprises

Adaileh¹

2012

ASS

View full text Add to dashboard Cite

Employing the Internet as a tool can help address some of the critical issues affecting SMEs in Kingdom of Saudia Arabia, such as increased global competition, increased consumer demand for quality, increased partnerships between large/intermediate and small businesses, rapidly changing market environment, growing need for immediate access to current business information from a variety of sources, The purpose of this study was to assess the current level of Internet usage as a business tool by SMEs that formed the basis for an earlier study, The small companies have experienced a variety of difficulties in their adoption of the Internet as a business tool, and there have been a variety of benefits realized by small companies. Lastly, they have experienced problems such as cost increases since their adoption of the Internet as a business tool.

show abstract

Global e‐commerce: a framework for understanding and overcoming the trust barrier

Cited by 83 publications

References 7 publications

E‐readiness and trust: macro and micro dualities for e‐commerce in a global environment

E‐readiness and trust: macro and micro dualities for e‐commerce in a global environment

Barriers to E-Commerce Adoption in Syria: An Empirical Detection

An Empirical Study of Internet Use in Saudian's Small and Mediums Enterprises

Contact Info

Product

Resources

About