Global differences in attributes of email usage

Tang, John C.; Matthews, Tara; Cerruti, Julian; Dill, Stephen; Wilcox, Eric; Schoudt, Jerald; Badenes, Hernan

doi:10.1145/1499224.1499252

Cited by 13 publications

(13 citation statements)

References 11 publications

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“…We argue that there is a need for an updated view of mobile usage patterns, especially in the context of boundary management. There is also little evidence about how different professional groups manage emails within the same organisation, even though there are indications of its existence [32]. We argue that understanding current boundary practices in different groups is a crucial first step to finding effective ways of dealing with email overload.…”

Section: Research Questionsmentioning

confidence: 90%

“…• Differences in the ways professional groups use email is understudied, with only two studies [8,32] directly investigating such differences.…”

Section: Related Workmentioning

confidence: 99%

“…Individual preferences include how often the user clears the inbox and files away emails, whether this is done automatically or manually and the frequency of occurrence [19]. Professional demands have been noticed when comparing managers with non-managers across 29 countries (n =13,877) [32]. Managers were found to have almost double the number of stored messages, and more than double the number of folders than non-managers, suggesting that job role partially accounts for the variance in filing style.…”

Section: Work Emailmentioning

confidence: 99%

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Cecchinato

Cox

Bird

2015

Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

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Technology not only brings benefits such as flexible working practices but can also have negative stressful consequences such as increasing email overload and the blurring of work-home boundaries. We report on an exploratory study that extends the current understanding of email usage by investigating how different professions at a university manage work and personal emails using different devices and how this impacts their work-home boundary management. Our findings lead us to identify two user groups: those with permeable boundaries (primarily academics) and those who have more rigid ones (primarily professional services employees) and that there are differences in when, where and how they manage their work and personal emails. In particular we find that some participants use micro-boundary strategies to manage transitions between work and personal life. Based on these novel findings we propose improvements of email software design to facilitate effective email, work-home boundary management, and micro-boundary practices.

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Section: Research Questionsmentioning

confidence: 90%

“…• Differences in the ways professional groups use email is understudied, with only two studies [8,32] directly investigating such differences.…”

Section: Related Workmentioning

confidence: 99%

Section: Work Emailmentioning

confidence: 99%

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Cecchinato

Cox

Bird

2015

Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

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“…Table in presents a summary of common measures reported by prior studies. Inbox size is reported across many studies (Dabbish & Kraut, 2005; Fisher, Brush, Gleave & Smith, ; Mackay, ; Tang et al., ; Whittaker & Sidner ; Winget, Chang, & Tibbo, ) and typically does not follow a normal distribution across individuals. Reported average inbox sizes vary from study to study, but have generally consistent ranges.…”

Section: Prior Workmentioning

confidence: 99%

“…Research has often focused on use of e‐mail at work and the role of e‐mail in the work environment (Mackay, ; Whittaker & Sidner, ; Fisher, Brush, Gleave & Smith, ; Tang et al., ). More recently, attention has been given to e‐mail and other internet activities from the perspective of work‐life balance (Madden & Jones, ; Phillips & Reddie, ; Wajcman, Rose, Brown & Bittman, ).…”

Section: Introductionmentioning

confidence: 99%

Work and personal e‐mail use by university employees: PIM practices across domain boundaries

Capra

Khanova

Ramdeen

2013

J Am Soc Inf Sci Tec

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In this article, we present findings from a survey of nearly 600 university employees' e-mail use. The study provides a detailed comparison of use patterns between work and personal e-mail accounts. Our results suggest that users engage in more "keeping" behaviors with work e-mail than with personal e-mail-respondents reported more frequent use of keeping actions and larger inbox sizes for their work accounts. However, we found correlations between individual respondents' e-mail behaviors in the two contexts, indicating that personal preferences can play a role. We also report results pointing to e-mail as an important boundary management artifact. We show evidence that the use of multiple e-mail accounts may be a work-personal boundary placement strategy, but also observe that a fair amount of boundary permeation occurs through e-mail. To our knowledge, this study is one of the first to compare e-mail use in both work and personal contexts across the same sample. Our findings extend prior research on personal information management regarding e-mail use, and help inform the role of e-mail in managing work-personal boundaries. The results have implications for the design of e-mail systems, organizational e-mail policies, user training, and understanding the impacts of technology on daily life.

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Email Communication Styles across Cultures

Holtbrügge

Berning

2017

The International Encyclopedia of Intercultural Communication

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Email communication is recognized as the most often used communication method in international companies' operations. This computer‐mediated communication technology constitutes a further layer of intercultural communication in the global workplace. Variations in email communication styles exist due to cultural differences and can be explained by E. T. Hall's dimensions of context, time, and space orientation. Particularly, cultural background has a significant impact on the preference for formalness, promptness, preciseness, task orientation, and relationship‐relatedness in email communication.

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Global differences in attributes of email usage

Cited by 13 publications

References 11 publications

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Work and personal e‐mail use by university employees: PIM practices across domain boundaries

Email Communication Styles across Cultures

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