Global decision support for airport performance and efficiency assessment

Baltazar, Maria Emilia; Rosa, Tiago; Silva, Jorge

doi:10.1016/j.jairtraman.2018.04.009

Cited by 28 publications

(17 citation statements)

References 38 publications

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“…Based on the above explanation, it can be known the importance of ability and consistency that must be possessed by an employee, and in addition, responsibility and disciplinary attitudes are also needed because with a great sense of responsibility towards a job and a sense of discipline it will affect employee performance. This is consistent with the opinion expressed by [25] that the factors that can affect performance are: effectiveness and efficiency, authority and responsibility, discipline, and initiative. When these factors can be implemented properly, the performance of employees will also get good results.…”

Section: Resultssupporting

confidence: 90%

“…The research approach used in this study is a descriptive study that seeks to describe carefully [22]- [24] clearly and objectively the effectiveness of the performance of civil servants at the Integrated Service Office of Gowa Regency. Then the variables in this study are single variables, namely the effectiveness of the performance of civil servants at the Integrated Service Office of Gowa Regency.…”

Section: Methodsmentioning

confidence: 99%

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The Effectiveness of the Performance of Civil Servants in the Integrated Service Office in Gowa Regency

Hariyono¹,

Sopyan²,

Akib³

et al. 2019

Proceedings of the 1st International Conference on Advanced Multidisciplinary Research (ICAMR 2018)

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This study aims to determine the effectiveness of the performance of civil servants in the integrated services department in Gowa district. This study uses a type of research with a quantitative descriptive approach with observation, questionnaire, interview, and documentation data collection techniques. The population in this study were 35 integrated service staff using the population research. The data analysis technique used is by using descriptive analysis that is to present each question item using a percentage formula. The results showed that the performance of civil servants in the integrated service department in Gowa district from each indicator ranging from effectiveness and efficient indicators whose results were categorized as good enough, indicators of authority and responsibility whose results were categorized as good enough, disciplinary indicators whose results were categorized as good, and Initiative indicators whose results are also good. Of the four indicators as a whole have good results, so it can be understood that the performance of civil servants in the integrated service office in Gowa district has been running well or effectively. The performance of civil servants in the integrated service department in Gowa district is considered effective because of the awareness of the employees themselves and also with the support of good knowledge and the ability of the employees to work so that each work done can be completed properly, and the results of the work also provide great progress for organization goals. Apart from that, the employees of the integrated service agency also showed that there was a division of labor that was adjusted to the competence of the employees so that employees did not find it difficult to face the tasks assigned by the leadership.

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Section: Resultssupporting

confidence: 90%

Section: Methodsmentioning

confidence: 99%

The Effectiveness of the Performance of Civil Servants in the Integrated Service Office in Gowa Regency

Hariyono¹,

Sopyan²,

Akib³

et al. 2019

Proceedings of the 1st International Conference on Advanced Multidisciplinary Research (ICAMR 2018)

View full text Add to dashboard Cite

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“…It is noticeable that airports management have mostly transformed from governmental to private sector. Benchmarking and performance improvement has become a burgeoning area as a result (Baltazar et al 2018).…”

Section: Airport Kpismentioning

confidence: 99%

“…However, Baltazar et al (2018) used MACBETH approach to set a hierarchical additive value model by use of expert's judgments. Safety and security, core, productivity/cost effectiveness, service quality, financial/commercial and environmental factors are the main elements constituted the performance evaluation model.…”

Section: Airport Kpismentioning

confidence: 99%

A Mixed Interval Type-2 Fuzzy Best-Worst Macbeth Approach to Choose Hub Airport in Developing Countries: Case of Iranian Passenger Airports

2019

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Hub airports are the ones that model networks in which most journeys go via a few central points. Famous hub airports deliver positive social and environmental impact to the communities along with economic effects. This paper is about to investigate indicators related to hub performance excellence from various angles, considering leading hub airports performance while determining the priorities in order to help airports especially in developing countries to find the way of progress. A list of Key Performance Indicators (KPIs) is prepared from the literature, which is prioritized using Best-Worst Method (BWM). The weights of these criteria are specified via application of interval type-2 fuzzy BWM. Then using five most important criteria, MACBETH (Measuring Attractiveness by a Categorical Based Evaluation TecHnique) ranking approach is used to analyse 19 Iranian international airports and find the most appropriate one for being hub airport. The results show Kish airport with the International Civil Aviation Organization (ICAO) code “OIBK” is prior to other airports and can be chosen as the hub airport that means Iran airports holding company is suggested to focus more investments in this airport to gain fastest possible benefits of an international hub airport.

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“…This paper seeks to describe and highlight the main characteristics and points that involve the operationalisation of an A-CDM, bringing the vision of the main implanters of the system today, such Europe and the USA, representatives of associations of the air sector, such as CANSO and IATA, and academics. Besides, considers the contribution that the academy has given in the field of decision support, and collaborative decision using studies by Baker et al (2001), as well as the work of Baltazar, Rosa and Silva (2018), which allows us to measure the effectiveness of the operational and decision-making processes. It has practical, scientific, methodological, social and personal relevance.…”

Section: Introductionmentioning

confidence: 99%

The airport A-CDM operational implementation description and challenges

Netto

Silva

Baltazar

2020

J. airl. airpt. manag.

Self Cite

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Purpose: This research aims to address an issue that today is a significant challenge for all signatory countries of the International Civil Aviation Organization (ICAO). The implementation of the areas for improving practices recommended in the Global Navigation Plan (GANP). More specifically on the theme of Airport Collaborative Decision Making (CDM), which involves three of the most critical stakeholders in the Air Sector, which are Airlines, Airports and Air Traffic Control Bodies.Design/methodology: The strategy chosen to achieve the objective is to present the vision of the leading entities that represent the aviation area. Thus, the methodology of the Case Study, more precisely the Multiple Case Study, is one of the bases in the elaboration of the article, in the sense that analyses and recommendations prepared by Central Aviation Organizations are carried out, as well as by other entities that bring together the Sector members.Findings: In addition to having a basis for the functioning of a Collaborative Decision Making (CDM) process within the Air Sector -because of the extreme dynamics of the sector-, readers will have a signal of the importance of having a systematic backing of document contents ICAO before starting any professional or research work. Mainly from the GANP document, a compass for these activities in the coming decades.Practical implications: Academics and members of the Air Sector will have a brief reference and focused on the practical application of this topic, which still has very few approaches in academic research sources.Originality/value: The educational form in which this article is sequenced, as well as the different views presented, can serve as a guide for the understanding of all those interested in the airline industry. Making it an original document in its content and of great value to its professionals and researchers.

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Global decision support for airport performance and efficiency assessment

Cited by 28 publications

References 38 publications

The Effectiveness of the Performance of Civil Servants in the Integrated Service Office in Gowa Regency

The Effectiveness of the Performance of Civil Servants in the Integrated Service Office in Gowa Regency

A Mixed Interval Type-2 Fuzzy Best-Worst Macbeth Approach to Choose Hub Airport in Developing Countries: Case of Iranian Passenger Airports

The airport A-CDM operational implementation description and challenges

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