“…Their conclusion is that there is a huge room for improvement in terms of OTE, PTE and SE that can be attained by commercial banks in the UK. Research also exists on Australian banks (Avkiran, 2000), African banks (Banya and Biekpe, 2018), Brazilian banks (Wanke and Barros, 2014), Turkish banks (Sahin et al , 2016; Kutlar et al , 2017) and banks of South-East Asian countries like Vietnamese banks (Stewart et al , 2016) and banks from Asian countries including China (Avkiran and Morita, 2010; Wang et al , 2014; Silva et al , 2017; Chen et al , 2018), Japan (Ohsato and Takahashi, 2015; Fukuyama and Matousek, 2017), Taiwan (Liu, 2018), Hong Kong (Phan et al , 2018) and Korean banks (Sufian and Habibullah, 2009).…”