Getting Off on the Right Foot: Psychological Contracts, Socialization Theory and Library Student Workers

Matteson, Miriam L.; Hankinson, Emily

doi:10.1016/j.acalib.2018.05.001

Cited by 5 publications

(3 citation statements)

References 35 publications

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“…48 The ILL cost may be reduced by assigning simple activities to trainee students (SLE), and educate staff on site or by web-based learning. 49,50 Our ILL cost analysis may also help library managers sufficiently assess the ILL costs and compare them to what the library charges for ILL services. This comparison may help the library administration to accurately estimate the cost efficiency of the IIL processes and change the patron charges accordingly, if necessary.…”

Section: Discussionmentioning

confidence: 99%

Exploring the Cost Effectiveness of Services in Academic Libraries: A Case Study with the Use of Time-Driven Activity-Based Costing

Kissa,

Georganta,

Gounopoulos

et al. 2024

CRL

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Over the past decade, the financial crisis has led to reduced government funding for academic libraries in Greece. Now more than ever, it is imperative for library managers to improve their knowledge and understanding of cost behavior, in order to effectively deliver high quality services at decreasing costs. To do so, they need to apply clearly-defined costing methods, such as Time-Driven Activity-Based Costing (TDABC), that allow them to identify the various costs involved in the library processes. In our study, we applied the TDABC method at the medium-sized library of the University of Macedonia (UoM), in Thessaloniki, Greece, to evaluate the costs of the Inter-library Loans (ILL) services. Since the library managers did not adopt a cost allocation method, the cost estimation of the UoM ILL services was rather simplistic and rudimentary. Our research provides empirical evidence of the advantages of TDABC in an academic library setting. Namely, the TDABC method can help library administrators decide how to successfully allocate the available resources and improve the efficiency of the library processes.

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Section: Discussionmentioning

confidence: 99%

Exploring the Cost Effectiveness of Services in Academic Libraries: A Case Study with the Use of Time-Driven Activity-Based Costing

Kissa,

Georganta,

Gounopoulos

et al. 2024

CRL

View full text Add to dashboard Cite

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“…While the critical role of student employees in academic libraries is almost universally accepted and frequently discussed in the literature (Arnold-Garza & Tomlinson, 2017;Guerrero & Corey, 2003;Matteson & Hankinson, 2018;McKenna, 2020;among others), much of the writing addresses the student employee at the surface level-we could not provide our services without them-without delving deeper into the full student employee experience. The data and research that does exist most often comes from the patron services (e.g.…”

Section: Literature Reviewmentioning

confidence: 99%

The Practical and the Aspirational: Managing the Student Employee Experience in Library Publishing Efforts

Nelson

Thoms

2021

Journal of Librarianship and Scholarly Communication

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Student employees are a critical component in the workforce of academic libraries. While more established library services have the benefit of attracting student employees specifically interested in their work, scholarly communication programs, and library publishing efforts in particular, have more difficulty describing and garnering interest in their work. This article describes the journey of the Digital Initiatives Unit at Utah State University Libraries as we navigated the particular trials that come with library publishing—specifically delving into the work of our institutional repository (IR) and the role of student employees in those efforts. The labor of our program is variable and largely project-based, which has presented a number of challenges related to our student employees: understanding the larger context of their work; retention of knowledge and skills alongside their ability to prioritize; and a struggle to transfer skills from one project to another. Addressing these problems involved more intentional gathering of student feedback, colleague brainstorming, and trial and error; through which process and results we are gaining a more developed understanding of the critical importance of the student experience. When student employees see their work as more than just a job, and recognize the skills they are learning, they come away with greater satisfaction and our unit benefits from improved outputs. Using what we have learned, we will be able to continue our efforts for a better student experience as well as creating future goals for our unit.

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“…18 It is something that can change over time and something that employers can foster. 19 Terrence Luther Cottrell and Brigitte Bell state that students are capable of offering high-quality service if they are "properly motivated, nurtured and informed of their value as essential library employees." 20 This begins early on when students first begin working for the library.…”

Section: Imagementioning

confidence: 99%

Students Helping Students: Creating and Evaluating a Collaborative Service Model in the Library

Westbrock

Cox

2020

C&RL

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This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library's learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other resources that they need; and if advanced skills (including information literacy) training could be successfully built into the existing infrastructure of academic support departments. The authors identified strategies to address barriers when maintaining and improving a collaborative relationship and a dual-desk service model.

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Getting Off on the Right Foot: Psychological Contracts, Socialization Theory and Library Student Workers

Cited by 5 publications

References 35 publications

Exploring the Cost Effectiveness of Services in Academic Libraries: A Case Study with the Use of Time-Driven Activity-Based Costing

Exploring the Cost Effectiveness of Services in Academic Libraries: A Case Study with the Use of Time-Driven Activity-Based Costing

The Practical and the Aspirational: Managing the Student Employee Experience in Library Publishing Efforts

Students Helping Students: Creating and Evaluating a Collaborative Service Model in the Library

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