Getting everyone on the same page

MacMillan, Don; McKee, Susan; Sadler, Shawna

doi:10.1108/00907320710774292

Cited by 7 publications

(2 citation statements)

References 6 publications

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“…Despite the amount of data learned from this experience, usability testing is not the only form of enhancing the library web site. Other forms of testing including focus groups can also lead to improvements to library web site use (MacMilan et al , 2007). Web statistics and analytics can also provide supplementary data to get a better picture of user behavior.…”

Section: Discussionmentioning

confidence: 99%

“…Inquires include focus groups and surveys, inspection utilizes a heuristic evaluation of a system by experts, and a formal usability test is a set of tasks that participants conduct to audit a system. Surveys and focus groups have helped libraries facilitate more functionality in their web sites (Fuller and Hinegardner, 2001 and MacMilan et al , 2007) and to make user‐informed decisions on designs (Cockrell and Jayne, 2002 and Manzari and Trinidad‐Christensen, 2006).…”

Section: Methodsmentioning

confidence: 99%

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Creating a user‐centered library homepage: a case study

Tidal

2012

OCLC Systems & Services

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PurposeThis paper aims to describe the process, testing, and data analysis of redesigning a library's homepage to create a more user‐centered experience.Design/methodology/approachA survey and a usability test were conducted to collect data on users' interactions. The goals were to make design changes catered to users' needs, prior to migrating the site to a content management system.FindingsRecommendations are made to improve the usability of the Ursula C. Schwerin library homepage, as well as considerations for future testing.Originality/valueThis case study will be useful for librarians and web programmers implementing usability tests for the first time. It will also be useful for those focusing on developing a more user‐centered homepage.

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Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Creating a user‐centered library homepage: a case study

Tidal

2012

OCLC Systems & Services

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Conducting focus groups with library staff: best practices and participant perceptions

Mellinger

Chau²

2010

Library Management

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Purpose -The purpose of this paper is to describe a process of designing a focus group study for library staff, and to present a method for analyzing and interpreting focus group data. In addition, the paper aims to report on participants' perceptions of the focus group experience. Design/methodology/approach -Focus group methodology was used to gather staff responses. An online survey was used to gauge staff perceptions of the focus groups. Findings -Focus groups with library staff are a productive way to gather issues and trends for library management to address. In addition, it seems from the follow up survey that participating in focus groups benefits staff morale and engagement, if best practices are employed. Originality/value -While there are many articles about using focus groups to understand library users and their needs, there are few articles about employing this methodology with library staff. This paper fills some of the gaps.

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Why some leaders qualify for hate: an empirical examination through the lens of followers’ perspective

Sharma

Kulshreshtha

2021

IJOA

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Purpose The leaders’ perception about self and the opinion of the subordinates about them is crucial to understand why some leaders qualify for hate. Much has been discussed on the positive and ethical side of leadership. However, the research on the darker side of leadership needs more attention. Therefore, the purpose of this paper is to explore the factors along with their impact responsible for hate-for-leaders, a relatively scant area of leadership. This study may facilitate understanding why some leaders become subject to hate despite many efforts by the organization. Design/methodology/approach For exploring the different factors responsible for hate-for-leaders, a survey was conducted by developing a scale using the focus group, Delphi technique, exploratory factor analysis and confirmatory factor analysis. The results were analysed using structural equation modelling. Findings The factors responsible for qualifying the leaders for hate were identified. Moreover, the results indicated that the subordinate hate the leaders for his/her unacceptable behaviour/actions which they assume the leader has control over it and exhibited otherwise intentionally on targeted employees. Moreover, some undesirable behaviour of leaders is attributed to fundamental attribution errors i.e. situational factors. Practical implications A fully developed scale for assessing the hate-quotient for leaders is proposed. This research will facilitate the managers/leaders as to why some of the followers/employees hate them. This scale provides an opportunity for managers and leaders to introspect themselves for improved workplace relationships and not to encourage sunflower management that seeks to get submissive and aligned-thought employees around the leader. Originality/value The fact that the decisions taken by managers/leaders adversely affecting the employees are not always because of malice or wrong intentions but sometimes due to situational factors i.e. fundamental attribution error. Moreover, the scale act as a reference to evaluate the hate-for-leaders in the organizational context.

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Getting everyone on the same page

Cited by 7 publications

References 6 publications

Creating a user‐centered library homepage: a case study

Creating a user‐centered library homepage: a case study

Conducting focus groups with library staff: best practices and participant perceptions

Why some leaders qualify for hate: an empirical examination through the lens of followers’ perspective

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