“…Song and Zinkhan, 2008;Yadav and Varadarjan, 2005;Fiore et al, 2005;Novak, 1996/1997;Hamel, 1998;Aldridge et. al, 1997;Varadarajan & Yadav, 2002;Rowley, 2001;Venkatraman andHenderson, 1998, Doren et al, 2000;Parsons et al, 1998;O'Connor and O'Keefe, 1997;Hodkinson et al, 2000;Chaffey, 2000. Communication between the company and its customers occurs in two directions, from the company to the customers and from the customers to the company.…”