Get it? Got it. Good!: Utilizing Get It Now article delivery service at a health sciences library

Jarvis, Christy; Gregory, Joan

doi:10.1080/1941126x.2016.1164556

Cited by 7 publications

(8 citation statements)

References 2 publications

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“…CCC-GiN provides patrons with full-text articles from non-subscribed journals within hours from the time of request, 24 hours a day, 7 days a week. A number of studies have investigated the unmediated (no human handling of requests) version of this document delivery service (Hendler & Gudenas, 2016;Jarvis & Gregory, 2016;Suhr, 2013). This study discusses the collection development opportunities and challenges resulting from their analysis of three years of data.…”

Section: Commentarymentioning

confidence: 99%

“Just-in-Time” Unmediated Document Delivery Service Provides Fast Delivery, Helps Identify Collection Gaps, but Incurs Extra Costs

MacDonald

2017

EBLIP

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A Review of: Chan, E. K., Mune, C., Wang, Y., & Kendall, S. L. (2016). Three years of unmediated document delivery: An analysis and consideration of collection development priorities. Medical Reference Services Quarterly, 35(1), 42-51. Retrieved from: http://dx.doi.org/10.1080/02763869.2016.1117288 Abstract Objective – Examine the collection development opportunities and challenges of an unmediated document delivery service. Design – Case study. Setting – Large comprehensive public university in the United States of America. Subjects – 11,981 document delivery requests. Methods – This library implemented Copyright Clearance Center’s Get It Now (CCC-GiN) service in November 2011 to supplement existing holdings, provide access to embargoed content and help support two new programs. The CCC-GiN service was offered in addition to regular ILL service. Statistical analysis was done using usage data collected for the academic years 2012-2013, 2013-2014, and 2014-2015 (excluding June and July). Usage data included: order date and time, fulfillment date and time, publication name, publication date, article name, article author, publisher name, cost, delivery e-mail address. Taylor and Francis publications were added to the CCC-GiN service in November of 2014. Main Results – The average yearly cost of titles with the largest number of CCC-GiN requests was compared to the annual subscription cost of the same titles. If the annual subscription cost was less than the average yearly cost of CCC-GiN requests, the library purchased a subscription. Patrons ordered older journal content through CCC-GiN requests. This suggested that backfile subscriptions could be cost effective means of providing content. The authors are in the process of analyzing what historical journal content should be purchased. The addition of Taylor and Francis publications resulted in an increase in the average cost per article. Taylor and Francis publications were popular with patrons, helping boost the total number of requests. The date of the Taylor and Francis materials ordered through CCC-GiN tended to be more recent compared to other publishers. The authors suggest CCC-GiN is a possible solution for acquiring embargoed material. Average fulfillment time increased during the three year time period from 1:34 (hr:min) to 3:52. The percentage of requests outside of ILL working hours was consistent across all three years (62% each academic year). The authors note CCC-GiN service provided the most expedient way for patrons to receive requested material. A number of the most requested CCC-GiN publications were also available in print format. The quality of print serials data was uncertain hence the decision was made to not upload this data to the CCC-GiN service. This resulted in some overlap in requests with the library’s print holdings. Older content was requested through CCC-GiN rather than through traditional ILL. This resulted in increased costs from copyright fees that would have been avoided using traditional ILL services. Conclusion – The authors reference the impact of e-commerce on library patron expectations about ease of access and just-in-time delivery. They found that the CCC-GiN service meets these expectations as patrons were able to access a broad selection of materials in a timely and easy to use manner. From the analysis come suggestions to help reduce costs associated with the service. They include adjusting system settings to cap spending limits, limiting who can use the service, selecting only titles that cover a gap in the collection, and including quality print serials holdings data to prevent purchase of already owned material. The authors also discuss using a mediated rather than unmediated service to help lower costs but they note this would slow down turnaround time. The authors close by saying each library will have to consider its own needs and those of its patrons with respect to ease of use, delivery time, and cost.

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Section: Commentarymentioning

confidence: 99%

“Just-in-Time” Unmediated Document Delivery Service Provides Fast Delivery, Helps Identify Collection Gaps, but Incurs Extra Costs

MacDonald

2017

EBLIP

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“…The authors conclude "For selected content, EHSL has found Get It Now to be a viable, sustainable, and affordable method for providing users with rapid access to full-text articles from unsubscribed journals" (Jarvis and Gregory, 2016). We read little about the corporate or commercial sector, so a report that focusses on its needs is to be welcomed:…”

Section: Interlending and Document Supplymentioning

confidence: 99%

Interlending and document supply: a review of the recent literature; 94

McGrath¹

2016

ILDS

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Purpose This paper aims to review the current library and information science (LIS) literature for document supply, resource sharing and other issues such as open access (OA) that have an impact on the service. Design/methodology/approach The approach is based on the scanning of about 150 journals, reports, websites and blogs. Findings OA continues to grow and, hence, the impact of document supply. Improvements in the Interlending and Document Supply service are satisfying. Originality/value This paper is the only regular review of LIS literature in this subject area.

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“…To contain the cost, Murphy & Buckley (2018) propose that this process can be unmediated with some limits or mediated by library staff. (Jarvis & Gregory, 2016). Murphy & Buckley (2018) conclude that DD could be an effective collection development tool as access will be at a fraction of the cost of traditional subscriptions.…”

Section: Just-in-time Acquisition Modelsmentioning

confidence: 99%

“…However, Jarvis & Gregory (2016) and Murphy & Buckley (2018) caution that librarians regularly check the cost-effectiveness of titles selected for this access model, as the costs are unpredictable and can vary from year to year. Changes in the curriculum and research focus can cause these variations in usage, and there is a need to switch the titles back to subscription as soon as the DD costs exceed the annual subscription cost.…”

Section: Just-in-time Acquisition Modelsmentioning

confidence: 99%

“…DD can, thus, be seen as an optimisation strategy that could result in budget savings. However, the downside of these just-in-time models, as reported by Harwood & Prior (2008) and Jarvis & Gregory (2016), is that users sometimes purchase content that is already available in the library. Also, the usage statistics are unreliable, and concerns over archival rights and budgeting unpredictability exist.…”

Section: Free Copiesmentioning

confidence: 99%

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Investigating the optimisation of South African university library budgets in an austerity environment.

Chatikobo

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Get it? Got it. Good!: Utilizing Get It Now article delivery service at a health sciences library

Cited by 7 publications

References 2 publications

“Just-in-Time” Unmediated Document Delivery Service Provides Fast Delivery, Helps Identify Collection Gaps, but Incurs Extra Costs

“Just-in-Time” Unmediated Document Delivery Service Provides Fast Delivery, Helps Identify Collection Gaps, but Incurs Extra Costs

Interlending and document supply: a review of the recent literature; 94

Investigating the optimisation of South African university library budgets in an austerity environment.

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