Gestión de la calidad en una unidad de cuidados intensivos: implementación de la norma ISO 9001:2008

Abstract

The Quality Management Systems make it possible to prioritize actions to maintain the safety and efficacy of health technologies. The Intensive Care Unit of our hospital has implemented a quality management plan, which has obtained accreditation as "Service Certificate that manages its activities according to UNE-EN ISO 9001:2008" standard. With the application of quality management system, it has been possible to detect the needs that the Service can cover in order to obtain the satisfaction of the patient, relative or health personnel of the other services of the hospital, to improve communications inside and outside of service, to secure greater understanding of the processes of the organization and control of risk, to delimit responsibilities clearly to all the personnel, to make better use of the time and resources and, finally, to improve the motivation of the personnel.

Adherencia a los indicadores de cuidados respiratorios en las unidades de cuidados intensivos en época COVID

“…El objetivo de la medicina intensiva es ofrecer a los pacientes críticos una asistencia sanitaria ajustada a sus necesidades de calidad y lo más segura posible 1 . En nuestra unidad de cuidados intensivos (UCI) trabajamos para ofrecer una atención de calidad y eficaz, en los distintos aspectos de nuestro quehacer diario 2 , 3 .…”