“…Some studies were found that dealt with quality management. For example, Fertonai, Batistuti, Hojo, Oliveira and Pastre (2002), Machado Junior and Rotondaro 2003, Correia, Mélo and Medeiros (2006), and Pinto, Carvalho and Lee Ho (2006), which deal respectively with introducing total quality management concepts, quality service measurement and ISO 9001:2000 implementations reports, and continuous improvement in environmental ISO 9001:2000. No studies were found that address on communication perception in quality management systems.…”