Gestaltung gesundheitsförderlicher Arbeitsbedingungen für Rettungsdienstpersonal

Klußmann, André; Gebhardt, Hj.; Müller, Bernd; Maßbeck, Peter; Topp, Sascha; Steinberg, Ulf; Caffier, G

doi:10.1007/s10049-005-0780-0

Cited by 5 publications

(6 citation statements)

References 2 publications

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“…Moreover, IgA was preferred over cortisol because it is less influenced by circadian rhythms. Both cortisol (Klußmann et al , 2005) and IgA (Hagemann, Vogt, Mauss, & Kalveram, 2000) show a peak in the early morning. While salivary cortisol peaks were also found 45 minutes after awakening, at noon, in the afternoon and evening, no such peaks were found in a 16‐hour day for IgA (Hagemann et al , 2000).…”

Section: Methodsmentioning

confidence: 99%

Customer-induced stress in call centre work: A comparison of audio- and videoconference

Wegge

Vogt

Wecking

2007

Journal of Occupational and Organizational Psychology

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Call centre work was simulated in an experiment with 96 experienced call centre agents. The experimental design comprised two factors. First, agents communicated with customers either via phone, pc‐videoconference or pc‐videoconference with additional instructions increasing time pressure. The second experimental factor varied customer behaviour: half of the customers were friendly whereas the other half were rude. Several indicators of strain (e.g. emotional dissonance, tiredness) were assessed by self‐reports. Moreover, the levels of immunoglobulin A (IgA) in salvia were determined at three sampling points and specific behaviours of agents (e.g. smiling to customers) were assessed using video data. It was found that unfriendly customer behaviour led to more strain and lower call performance than friendly customer behaviour. Inducing time pressure increased IgA‐levels and reduced talking‐time with customers. However, contrary to the expectations, the availability of video data did not enhance strain of agents. Instead, it was found that videoconferencing increased activation of agents if customers were friendly. Since higher levels of activation can counteract boredom and because customers often prefer to see their service providers, adding videoconference facilities in call centres seem to be a fruitful way of enriching routine call centre work.

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Section: Methodsmentioning

confidence: 99%

Customer-induced stress in call centre work: A comparison of audio- and videoconference

Wegge

Vogt

Wecking

2007

Journal of Occupational and Organizational Psychology

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“…Workers identified with these levels require special attention in occupational health care in the sense of health promotion and prevention. National and international studies demonstrate the need for and success of health promotion programs for emergency workers 1,2,36,37 . In principle, it is important to implement a balanced relationship and behavioral prevention.…”

Section: Discussionmentioning

confidence: 99%

“…To improve mental well-being, it is useful to reduce musculoskeletal complaints that are common among ambulance workers. Here, the implementation of sports programs, the provision of fitness equipment at the rescue station or cooperation with fitness studios could be initiated 1 . In addition to improving the leadership skills of management, employees should be involved in decision-making processes and schedule planning 1 .…”

Section: Discussionmentioning

confidence: 99%

“…Emergency workers have demanding workdays. Their workloads are varied and include physical and mental strains 1,2 . Distinctions must be made between the operational stress of emergency medical employees (eg, daily stress from banal emergencies), rare, extreme situations, and general conditions related to the emergency medical service and organizations 2–4 .…”

Section: Objectivementioning

confidence: 99%

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Work-Related Behavior and Experience Patterns Among Ambulance Service Personnel of Different Organizational Structures in Urban and Rural Regions

Thielmann

Böckelmann²,

Schumann³

2021

Journal of Occupational &Amp; Environmental Medicine

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The aim of this study was to identify work-related experience and behavior patterns among rescue workers in different urban and rural organizational structures. Methods: The subjects included 276 paramedics from Germany (average age 39.3 AE 8.04 years) in three groups (professional fire department, aid organization in urban or rural regions). Work-related behavior and experience patterns (AVEM) were examined. Influences of age, gender, professional qualifications, frequency of operation, and organization were analyzed. Results: AVEM risk patterns were detectable in 44.3% of professional fire department personnel and in 20% of both aid organization groups. There were differences in the various AVEM dimensions. Age had a strong influence on the AVEM dimension work-related ambition. Conclusions: There is a need for workplace health promotion and prevention measures, which are especially useful for employees in professional fire departments. Aid organizations in urban and rural regions should also attend to these measures.

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“…Im Rettungsdienst (RD) sind Mitarbeiter und Mitarbeiterinnen nicht nur im besonderen Maße physischen, sondern auch psychischen Belastungen ausgesetzt [15,20,32]. Das Tätigkeitsfeld reicht von Krankentransporten bis hin zur Patientenversorgung bei Großschadenseinsätzen und bringt somit eine große Bandbreite von arbeitsbedingten psychischen und physischen Gefährdungen mit sich.…”

Section: Subjektives Wohlbefinden Von Einsatzkräften Im Rettungsdiens...unclassified

Subjective well-being of employees in the emergency services with different work-related behavior and experience patterns

et al. 2023

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Zusammenfassung Hintergrund Im Rettungsdienst (RD) sind psychische Belastungen im Arbeitsalltag im besonderen Maße vertreten. Für einen umfassenden Blick auf die mentale Gesundheit und um Gesundheitsbeeinträchtigungen durch arbeitsbezogene Belastungen zu erkennen, ist das Wohlbefinden eine wichtige Größe. In dieser Befragung sollten Zusammenhänge zwischen subjektivem Wohlbefinden und dem arbeitsbezogenen Verhaltens- und Erlebensmuster untersucht werden. Ziel war es, Interventionsbereiche für die Gesundheitsförderung aufzuzeigen und einen Beitrag zur Primärprävention im RD zu leisten. Methodik In einer Online-Umfrage wurden 508 Einsatzkräfte im RD befragt. Das Durchschnittsalter der teilnehmenden Personen betrug 32,8 ± 9,16 Jahre. Mit Hilfe des AVEM-Fragebogens (arbeitsbezogenes Verhaltens- und Erlebensmuster) konnten 381 der befragten Einsatzkräfte einem der 4 AVEM-Muster (A, B, G und S) und 127 (25,5 %) keinem Muster zugeordnet werden. Anhand dieser Eingruppierung wurden Unterschiede in der Ausprägung des Wohlbefindens mit dem WHO-5-Fragebogen analysiert. Ergebnisse In der Gesamtstichprobe ergab sich für mehr als 83,9 % (426) der befragten Personen ein gutes subjektives Wohlbefinden. Es ließen sich jedoch signifikante Unterschiede zwischen dem subjektiven Wohlbefinden der 4 AVEM-Muster nachweisen. Hierbei gaben besonders Einsatzkräfte mit dem gesundheitsförderlichen Muster G signifikant besseres Wohlbefinden an, als solche mit gesundheitsbeeinträchtigenden Musterausprägungen (B und A). Persönliche Eigenschaften wie das Alter und Dienstjahre zeigten keine signifikanten Zusammenhänge zum Wohlbefinden. Diskussion In der Betrachtung der Zusammenhänge des subjektiven Wohlbefindens mit den AVEM-Muster-Ausprägungen der befragten Personen ergaben sich deutliche Interventionsbereiche für die Gesundheitsförderung bei den Risikomustern A und B.

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Gestaltung gesundheitsförderlicher Arbeitsbedingungen für Rettungsdienstpersonal

Cited by 5 publications

References 2 publications

Customer-induced stress in call centre work: A comparison of audio- and videoconference

Customer-induced stress in call centre work: A comparison of audio- and videoconference

Work-Related Behavior and Experience Patterns Among Ambulance Service Personnel of Different Organizational Structures in Urban and Rural Regions

Subjective well-being of employees in the emergency services with different work-related behavior and experience patterns

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