Generating and Sustaining Value Through Guided Tour Experiences’ Co-Creation at Heritage Visitor Attractions

Bezova, Kamila; Azara, Iride

doi:10.1080/21568316.2021.1879923

Cited by 8 publications

(5 citation statements)

References 80 publications

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“…Over the decades, studies on heritage tourism have provided diverse and highly segmented studies on different topics including heritage tourists [5], heritage experience [6], and experience stages of heritage tourism [7]. Recently, many studies have discussed that the inner factors and co-creation of tourists can largely influence heritage experience [8][9][10] and heritage protection [11]. This confirms the impact of tourist initiatives on tourism experience and heritage management.…”

Section: Introductionmentioning

confidence: 80%

Role of Cultural Tendency and Involvement in Heritage Tourism Experience: Developing a Cultural Tourism Tendency–Involvement–Experience (TIE) Model

Zhang

Nie

2022

Land

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Tourists’ attitudes, especially when searching with a cultural tendency, can influence the tourism experience in cultural heritage tourism. Based on the cultural contact theory and tourist involvement theory, we try to reveal the tie or the relationship between local culture and tourism. Here, we define cultural tendency as the extent to which tourists positively intend to learn about the culture of the destination. Then, we examined the roles of cultural tendency, involvement, tourist experience, and satisfaction in heritage tourism and proposed a tendency–involvement–experience (TIE) model. Using a questionnaire with tourists in Mogao Caves, a world heritage site, we found that cultural tendency through involvement enhanced tourism experience and satisfaction. Moreover, the tendency of different cultures had various effects on tourists’ experiences. Prior knowledge did not play a moderating role on the relationship among cultural tendency and involvement. The findings underscore the importance of cultural tendency in creating experiences, and heritage tourism must address tourists’ preferences for a better experience.

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Section: Introductionmentioning

confidence: 80%

Role of Cultural Tendency and Involvement in Heritage Tourism Experience: Developing a Cultural Tourism Tendency–Involvement–Experience (TIE) Model

Zhang

Nie

2022

Land

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“…This genre of VCC activity is characterized by community‐led and community‐driven, which is more spontaneous and localized than the institution‐led type. Currently, many cultural heritage information practices focus on the participation of indigenous people and the dominance of local communities (Chirikure et al, 2010; Human, 2015; Prangnell et al, 2010), especially in the case of co‐creation activities in tourism scenarios (Bezova & Azara, 2021; Su & Wall, 2014), which require the initiative of the communities and the active involvement of local cultural heritage institutions to further promote the creation, dissemination, protection and sustainable development of cultural and recreational values. Related research topics include sustainable indigenous values and community resilience (Utami et al, 2022), indigenous knowledge continuity and communal practices (Haines et al, 2022), community engagement in local cultural knowledge transfer (Jarusawat et al, 2018), community involvement in intangible heritage conventions (Deacon & Smeets, 2013), community co‐curation and engagement with digital heritage (Mutibwa et al, 2020), etc.…”

Section: Core Genres Of Vccmentioning

confidence: 99%

“…Typical cases are Public–Private Partnership (PPP) projects (European Commission, 2003). The latter discusses that cultural heritage institutions have turned to external sources of crowd wisdom and intellectual capital due to a lack of internal human resources to better facilitate cultural heritage information practices and enable different levels of VCC tasks (Bezova & Azara, 2021; Ellis, 2014; Ridge, 2013; Rubinstein, 2019; Zhang et al, 2020).…”

Section: Driving Factors Of Value Co‐creationmentioning

confidence: 99%

Value co‐creation in cultural heritage information practices: Literature review and future agenda: An Annual Review of Information Science and Technology (ARIST) paper

Zhao,

Lian,

Zhang

et al. 2023

Asso for Info Science & Tech

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Value co‐creation as a research topic has been a critical proposition of interest to a wide range of disciplines. In recent years, the field of cultural heritage has also developed a range of information practices to promote different forms of value co‐creation. While the body of literature has begun to accumulate, we still lack a comprehensive understanding of conceptual foundations and how value co‐creation is implemented in cultural heritage information practices. This paper conducted a hermeneutic literature review to understand and conceptualize the core aspects of value co‐creation in various cultural heritage information works. In particular, this paper provides a research mapping of the genres of co‐creation in cultural heritage information practices, the actors, and the roles played by the stakeholders. Further, this review provides an overview of the dominant value co‐creation models in the cultural heritage field. It distills the drivers of value co‐creation and the core value consequences that arise from a process perspective. Finally, this paper puts forward a thematic, theoretical, and methodological agenda for future work based on these findings. The review contributes to the literature by proposing an integrated conceptual framework that summarizes the core elements of value co‐creation in cultural heritage information practices. The framework also serves as a call for action, providing a general understanding of the conceptual foundation for future research.

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“…The literature review also concluded that a guided tour is ahared journey for data collection and making the participants better acquainted with the existing conditions (Balbale et al, 2016). Moreover, this method can also encourage awareness and interest in the project (Bezova & Azara, 2021).…”

Section: ) Analysis and Discussion Of The Guided Tourmentioning

confidence: 97%

“…It is "pre-established excursions through a neighbourhood or downtown that acquaint participants with existing conditions and can be used to address potential enhancements of an area" (Davis et al, 2013, p. 34). A guided tour (Figure 2.5) gathers potential community members with different backgrounds, enhances the project's awareness and interests, which could bring increased engagement and satisfaction, and finally reach a consensus solution (Bezova & Azara, 2021).…”

Section: Guided Toursmentioning

confidence: 99%

Sense of Community in Aotearoa / New Zealand: How Different Ethnic Groups See Community Through Participatory Planning Processes

Cui¹

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In the island nation of Aotearoa New Zealand, the history of migration and increased globalisation is exerting pressure on existing social and cultural frameworks and creating challenges and opportunities for how public open space can be created and used. This pressure is influencing the Indigenous groups, such as Māori, through a combination of cultural beliefs and values, with a diverse set of contemporary cultural practices and through interactions with a non-Māori world. The challenges are from the progressively widespread nature of migrants who have multiple national backgrounds and consider themselves as both members of their country of origin and New Zealand society. To accommodate this increasing cultural diversity, a psychological sense of community provides a valuable tool for understanding community and community change, while participatory planning can provide opportunities to integrate public perspectives into these processes. Then focusing on public open spaces present a chance to help create socially sustainable places and promote the values of cultural diversity. This research aims to understand which community participation process in public open space planning will most effectively encourage a sense of community amongst the major ethnic groups in New Zealand, including New Zealand European, Māori, Chinese and Pasifika. The first phase of the research, through an online survey, examines whether participating in the community participation processes in public open space planning can encourage sense of community amongst the targeted ethnic groups in this research. It does this by adopting the Sense of Community Index based on the theory presented by McMillan and Chavis. Results suggest that participatory planning allows the integration of public perspectives into the planning process, fostering the communities’ sense of place while creating places that promote cultural diversity in Aotearoa New Zealand. The second phase of research with focus groups aims to explore and understand the differences and similarities concerning the effective community participation methods for targeting ethnic groups in this research. Results introduce the different series of effective participation methods concerning the specific ethnic group in the context of Aotearoa New Zealand. Eventually, this research contributes to the gap in the existing literature that provides the opportunity and guidelines to more effectively engage with the potential participants for community participation projects in correspondence to the multicultural context of New Zealand.

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Generating and Sustaining Value Through Guided Tour Experiences’ Co-Creation at Heritage Visitor Attractions

Cited by 8 publications

References 80 publications

Role of Cultural Tendency and Involvement in Heritage Tourism Experience: Developing a Cultural Tourism Tendency–Involvement–Experience (TIE) Model

Role of Cultural Tendency and Involvement in Heritage Tourism Experience: Developing a Cultural Tourism Tendency–Involvement–Experience (TIE) Model

Value co‐creation in cultural heritage information practices: Literature review and future agenda: An Annual Review of Information Science and Technology (ARIST) paper

Sense of Community in Aotearoa / New Zealand: How Different Ethnic Groups See Community Through Participatory Planning Processes

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